Desktop crashed - "IRQL not equal or less than" - system restarted. (can't log on to create a stardock ticket).

from GalCiv3 Forums

While in my turn on Crusade Win8.1 gave me a message that a severe system error occurred, that it had received a condition "IRQL not equal or less than" (or something very similar). After gathering some error information the OS shut down and restarted.

I tried to log on to the Stardock problem reporting site but was unable to, nor was I able to use the "lost password" function.

I downloaded a fresh copy of the SDSupportTool.exe and used it to attempt to gather data for a ticket and have it available on my hard disk. I could put it up on "DropBox", but I am concerned about the warning I saw about not sharing this zip file with others (providing a pointer here would allow it to be shared with the world).

 

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Reply #1 from Stardock Forums Top

If you got a BSOD, you most likely experienced a driver or hardware issue. User mode software hasn't been able to cause that sort of issue directly in years.

Reply #2 from GalCiv3 Forums Top

Thanks, Kryo.

BTW, this is the second time I have tried to open a ticket and gotten rejected. Is there something wrong with the site? Or has the reporting method changed from what is at

https://esupport.stardock.com/index.php?/default_import/Knowledgebase/Article/View/496/161/general-galactic-civilizations-iii-troubleshooting

???

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Reply #3 from GalCiv3 Forums Top

Quoting Lucky_Jack, reply 2

BTW, this is the second time I have tried to open a ticket and gotten rejected
End of Lucky_Jack's quote

What does 'rejected' mean; can you post a screenshot of any error?

Reply #4 from Stardock Forums Top

The support site login is not the same as your Stardock account, you have to create a support account for that. 

Not sure if you trying that.

Reply #5 from GalCiv3 Forums Top

Quoting Island, reply 4

The support site login is not the same as your Stardock account, you have to create a support account for that. 

Not sure if you trying that.
End of Island's quote

That may be the problem, Thanks.