Starting GC3 crashes and removes disk from Win7 !!!

from GalCiv3 Forums

PROBLEM DESCRIPTION

Have downloaded GC3 from steam today.

Installed on disk E under steam app.

Launched, I get the splash screen with the Drengin and Launching......... minutes long.

Then an error appears "GalCiv3.exe has stopped working" and I can only close it.

At that point I'm back to desktop and have also found that the whole physical E disk disappers (not even on HW list) and gets back only with an HW restart (shutdown). OS doesn't list HW errors and SMART is ok.

 

SOLUTIONS ALREADY TRIED

  1. completely reinstalled GC3 - nope
  2. tried another steam application - works fine
  3. tried installing the fonts - nope
  4. updated bios - nope

 

HW-SW

  • AMD Phenom quad core
  • 8GB RAM
  • MB ASUS M5A97 R2.0
  • 2 x 250GB SATA-I (C & E)
  • NVIDIA GT9500 1GB
  • Win 7 Pro - 64 latest fixes

Hope someone at Stardock can help.

support
12,005 views 13 replies
Reply #2 from GalCiv3 Forums Top

If your e drives are disappearing that sounds a lot more like a hardware issue

 

Are you running steam of an external drive or something?

Start11 - Customize the Start Menu and Taskbar in Windows 10/11.
Reply #3 from GalCiv3 Forums Top

Quoting androshalforc, reply 1

https://forums.galciv3.com/452855/page/1/

this is Probably your best bet it seems youve done the first half but submitting a ticket is probobly your next best step

 

Those are all internal sata drives and no error is reported. I also checked cable. If I don't launch GC3 all is fine for days.

Reply #6 from GalCiv3 Forums Top

gherardo, when they get a solution please share

Reply #7 from GalCiv3 Forums Top

Basically it could be a disk problem.

 

I'm not 100% sure because on c: works while on e: doesn't BUT I have no HD smart warning or any other problem. Other programs work from e: and this has been some weeks now.

 

Anyway, from c: works.

Reply #8 from GalCiv3 Forums Top

gherardo - Have you tried replacing the cable for your HDD? Just a thought.

Reply #9 from GalCiv3 Forums Top

I am wondering if your E is configured differently then C.

File system type or Sharing.

Reply #10 from GalCiv3 Forums Top

Quoting ForesterSOF, reply 9

I am wondering if your E is configured differently then C.

File system type or Sharing.

 

Neither

 

I have no other problem beside that with gc3

Reply #11 from GalCiv3 Forums Top

I had a very similar issue with regular lock ups in GC3 with new game start-ups after upgrading to a new SSD drive in my Win7 desktop.  I had to increase the virtual memory settings on the new drive in order for games to launch again. works smoothly now. Look into this maybe?

Reply #12 from GalCiv3 Forums Top

It's a standard HDD.

 

How do you change the virtual memory settings?