Frogboy

Galactic Civilizations II: Known Issues / How to get support

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Frogboy

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Mar 13, 2001 +2430

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Galactic Civilizations II: Known Issues / How to get support

Read this please

September 1, 2006 4:35 PM from

GalCiv2 Forums

If you are having problems installing from the CD-ROMs, try copying the files from the CDs to your hard drive and then run the installation from your hard drive. If you are having problems activating GalCiv2, please read this sticky post:

https://forums.galciv2.com/122873

If you have any other problems installing or activating GalCiv2 and you can't find an answer in a sticky post, please e-mail support@stardock.com

With all the hardware and configurations out there, it's inevitable that some people are going to run into a problem. The most important thing to bear in mind that if something is happening for you, it may not be happening for anyone else. Our job is to do our best to make sure the game works perfectly for you.

When you have a problem, the best tools you have is the debug.err that is in the GalCiv2 directory. It will tell us virtually everything we need. In addition, you can install Smart Exception from Stardock Central (see downloads section here) from the "free stuff" in Stardock Central. If you have that running and GalCiv II crashes or something, it will create a file that will tell us exactly where.

So that we're on the same page - the game should never crash on you. As far as we know, there are zero crash bugs in Galactic Civilizations II.

The first thing to always do is to make sure you have the latest version of the game.

#1 Game crashes immediately.

Happens to approximately 0.5% of users.

Most common cause: Running your desktop at below 1024x768 or running your desktop in 16-bit color. This resolves 99% of users. Check your debug.err and make sure you're not running at some really low resolution.

#2 Game crashes randomly while playing!

Happens to approximately 0.5% of users.

Most common cause: People with older video drivers. We weren't kidding, you MUST HAVE A RECENT (past year) set of video drivers. If you don't, the game will crash randomly. The readme says this. The stickies say this. We're not kidding around here. You must update your video drivers. Ignoring all that and running into the forum and saying "How could they ship this piece of #$@#!" is not going to update your video driver. You must update the video driver.

Ex: If you're running the nvidia 81.95 drivers, update them to 81.98 or better.

You also absolutely must be running at 1024x768 or higher. That means both X and Y must be equal to or greater than those two numbers.

Next most common cause: People who have eliminated their page file or have a very small page file. That's your virtual memory. Check the debug.err and near the top it will say how much virtual memory you have allocated. If it's less than a gig (heck, nowadays you should have at least 2 gigs for virtual memory) then there's your problem.

Next most common cause: Overheating. The game's 3D engine has no polygon count limit, no texture limit. It's designed so that even 2 years from now, you can with mods plug in advanced textures. Some modders have already put in ships from popular sci-fi movies that have over a million polygons and it works. But it comes at a cost: Your video cards are fully utilized. And that can translate to heat. This mostly affects people who have built their own machines and thrown in a powerful video card. Version 1.0X (and later) support GPU throttling which should solve this.

Next most common cause: People with AMD64 Dual Core who haven't updated their chipset drivers. GO here, get your drivers, play game, have fun.

#3 You lose your mouse pointer

People with nVidia Geforce 6X series cards (for the most part) have reported this. We have yet to get it in our internal lab and it doesn't seem to be that wide spread but it's a real show stopper. The solution is to use the hardware mouse cursor which is in the video options area of the game.

OTHER TIPS:

Read the stickies! Post your debug.err. Or at the very least tell us what kind of computer you have (though debug.err will tell us all about your computer).

For more troubleshooting tips, please read this sticky:

https://forums.galciv2.com/127231

1,055,239 views 586 replies

Reply #276 May 7, 2008 1:54 PM from

GalCiv2 Forums Top

hi both DA and Twlight crash on me after about 5 minutesYou need to post a debug from one of them, then. The one you posted is a positively ancient debug from the base game.

End of quote

sorry my bad, that was the debug.err from my gal civ directory. this should be the one for twilight (got it from SmartException after a crash)

OS version : Windows XP Service Pack 2 - (2600.xpsp_sp2_gdr.070227-2254)
Video card : RADEON 9550
Sound card : Realtek AC97 Audio
Date : 05/07/08
Application Exception code: C0000005 ACCESS_VIOLATION
Crash Addr: 4FE74CE4 01:000A3CE4 C:\WINDOWS\system32\d3d9.dll

Processor Registers (x86):
EAX:00002324
EBX:00000010
ECX:0DE5DBA8
EDX:0E2E4568
ESI:0015ED80
EDI:00000001
CS:EIP:001B:4FE74CE4
SS:ESP:0023:0012F858 EBP:0012F880
DS:0023 ES:0023 FS:003B GS:0000
Flags:00210202

Current Application Call Stack:

Addr Frame Logical addr Module Name
---------------------------------------------
4FE74CE4 0012F880 0001:000A3CE4 C:\WINDOWS\system32\d3d9.dll
4FE76DB1 0012F8A8 0001:000A5DB1 C:\WINDOWS\system32\d3d9.dll
4FE58910 0012F8F0 0001:00087910 C:\WINDOWS\system32\d3d9.dll

Debug information for each stardock app follows ....

Debug.err info follows
Debug Message: Version v1.91 Twilight of the Arnor last updated on: Thu May 1 12:15:51 2008
Debug Message: Checking DX Version.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 5/7/2008, 18:42:41
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: GARYSCOMP
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.070227-2254)
Languages: English (Regional Setting: English)
System Manufacturer: Packard Bell NEC
System Model: 00000000000000000000000
BIOS: BIOS Date: 07/11/05 18:56:38 Ver: 08.00.09
Processor: Intel(R) Pentium(R) 4 CPU 3.20GHz (2 CPUs)
Physical Memory: 1022MB RAM
Page File: 529MB used, 1927MB available
Windows Dir: C:\WINDOWS

Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: RADEON 9550
Manufacturer: ATI Technologies Inc.
Chip Type: ATI RADEON 9550 AGP (0x4153)
DAC Type: Internal DAC(400MHz)
Key Device: Enum\PCI\VEN_1002&DEV_4153&SUBSYS_0200174B&REV_00
Display Memory: 256.0 MB
Current Display Mode: 1024 x 768 (32 bit) (75Hz)
Monitor Name: Plug and Play Monitor
Monitor Max Resolution: 1600,1200
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6652
Driver Date: 11/22/2006 04:25:23
DirectX Acceleration Enabled: Yes

Sound info
Sound device 1:
Description: Realtek AC97 Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1039&DEV_7012&SUBSYS_E0121631&REV_A0
Manufacturer ID: 1
Product ID: 100
Driver Name: ALCXWDM.SYS
Provider: Realtek Semiconductor Corp.
Driver Version: 5.10.0000.5780
Driver Date: 1/28/2005 18:48:58
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using hardware vertex processing
Debug Message: Using multilsample setting: D3DMULTISAMPLE_4_SAMPLES
Debug Message: Attempting to create D3DDevice at resolution 1024 x 768, Windowed: 0, Multisample: 4
Debug Message: Game Resolution: 1024 x 768
Debug Message: Running fullscreen.
Debug Message: HAL (hw vp): RADEON 9550
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 75
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: A full-color cursor is supported in hardware at high resolution modes.
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: GalCiv2 is activated.
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 be4605a0
Debug Message: No files found matching mask D:\Program Files\GalaticCiv\GalCiv2\./Data/ShipTemplates/\*.shipcfg
Debug Message: No files found matching mask D:\Documents and Settings\Gary\My Documents\My Games\GC2TwilightArnor\shiptemplates\*.shipcfg
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: No files found matching mask D:\Program Files\GalaticCiv\GalCiv2\DarkAvatar\Movies\techs\*.bik
Debug Message: No files found matching mask Movies\techs\*.bik
Debug Message: No files found matching mask Gfx\Tutorials\*.bik
Debug Message: No files found matching mask D:\Documents and Settings\Gary\My Documents\My Games\GC2TwilightArnor\Gfx\Movies\*.bik
Debug Message: No files found matching mask D:\Documents and Settings\Gary\My Documents\My Games\GC2TwilightArnor\sfx\*.wav
Debug Message: No files found matching mask D:\Documents and Settings\Gary\My Documents\My Games\GC2TwilightArnor\Music\*.mp3
Debug Message: No files found matching mask D:\Documents and Settings\Gary\My Documents\My Games\GC2TwilightArnor\Event Music\*.mp3
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Set mouse.
Debug Message: Set update timer.
Debug Message: No files found matching mask ./Data/*.xml
Debug Message: Clear data definitions.
Debug Message: Killing ship styles:
Debug Message: No files found matching mask D:\Documents and Settings\Gary\My Documents\My Games\GC2TwilightArnor\shiptemplates\*.xml
Debug Message: No files found matching mask D:\Program Files\GalaticCiv\GalCiv2./Data/English/\ShipStyles\*.xml
Debug Message: No files found matching mask D:\Documents and Settings\Gary\My Documents\My Games\GC2TwilightArnor\ShipStyles\*.xml
Debug Message: No files found matching mask D:\Program Files\GalaticCiv\GalCiv2\DarkAvatar./Data/\FleetFormations\*.fleet
Debug Message: No files found matching mask ./Data/\FleetFormations\*.fleet
Debug Message: No files found matching mask D:\Program Files\GalaticCiv\GalCiv2\DarkAvatar\Gfx\Planets\C0*.png
Debug Message: No files found matching mask Gfx\Planets\C0*.png
Debug Message: No files found matching mask gfx/Terrain/1SideN*.png
Debug Message: No files found matching mask gfx/Terrain/1SideE*.png
Debug Message: No files found matching mask gfx/Terrain/1SideS*.png
Debug Message: No files found matching mask gfx/Terrain/1SideW*.png
Debug Message: No files found matching mask gfx/Terrain/2SideN*.png
Debug Message: No files found matching mask gfx/Terrain/2SideE*.png
Debug Message: No files found matching mask gfx/Terrain/2SideS*.png
Debug Message: No files found matching mask gfx/Terrain/2SideW*.png
Debug Message: No files found matching mask gfx/Terrain/3SideN*.png
Debug Message: No files found matching mask gfx/Terrain/3SideE*.png
Debug Message: No files found matching mask gfx/Terrain/3SideS*.png
Debug Message: No files found matching mask gfx/Terrain/3SideW*.png
Debug Message: No files found matching mask gfx/Terrain/4SideN*.png
Debug Message: No files found matching mask gfx/Terrain/4SideE*.png
Debug Message: No files found matching mask gfx/Terrain/4SideS*.png
Debug Message: No files found matching mask gfx/Terrain/4SideW*.png
Debug Message: No files found matching mask D:\Program Files\GalaticCiv\GalCiv2\DarkAvatar/gfx/Terrain/1SideN*.png
Debug Message: No files found matching mask D:\Program Files\GalaticCiv\GalCiv2\DarkAvatar/gfx/Terrain/1SideE*.png
Debug Message: No files found matching mask D:\Program Files\GalaticCiv\GalCiv2\DarkAvatar/gfx/Terrain/1SideS*.png
Debug Message: No files found matching mask D:\Program Files\GalaticCiv\GalCiv2\DarkAvatar/gfx/Terrain/1SideW*.png
Debug Message: No files found matching mask D:\Program Files\GalaticCiv\GalCiv2\DarkAvatar/gfx/Terrain/2SideN*.png
Debug Message: No files found matching mask D:\Program Files\GalaticCiv\GalCiv2\DarkAvatar/gfx/Terrain/2SideE*.png
Debug Message: No files found matching mask D:\Program Files\GalaticCiv\GalCiv2\DarkAvatar/gfx/Terrain/2SideS*.png
Debug Message: No files found matching mask D:\Program Files\GalaticCiv\GalCiv2\DarkAvatar/gfx/Terrain/2SideW*.png
Debug Message: No files found matching mask D:\Program Files\GalaticCiv\GalCiv2\DarkAvatar/gfx/Terrain/3SideN*.png
Debug Message: No files found matching mask D:\Program Files\GalaticCiv\GalCiv2\DarkAvatar/gfx/Terrain/3SideE*.png
Debug Message: No files found matching mask D:\Program Files\GalaticCiv\GalCiv2\DarkAvatar/gfx/Terrain/3SideS*.png
Debug Message: No files found matching mask D:\Program Files\GalaticCiv\GalCiv2\DarkAvatar/gfx/Terrain/3SideW*.png
Debug Message: No files found matching mask D:\Program Files\GalaticCiv\GalCiv2\DarkAvatar/gfx/Terrain/4SideN*.png
Debug Message: No files found matching mask D:\Program Files\GalaticCiv\GalCiv2\DarkAvatar/gfx/Terrain/4SideE*.png
Debug Message: No files found matching mask D:\Program Files\GalaticCiv\GalCiv2\DarkAvatar/gfx/Terrain/4SideS*.png
Debug Message: No files found matching mask D:\Program Files\GalaticCiv\GalCiv2\DarkAvatar/gfx/Terrain/4SideW*.png
Debug Message: No files found matching mask D:\Program Files\GalaticCiv\GalCiv2\./Data/ShipTemplates/\*.shipcfg
Debug Message: No files found matching mask D:\Documents and Settings\Gary\My Documents\My Games\GC2TwilightArnor\shiptemplates\*.shipcfg
Debug Message: Reading Star Names
Debug Message: Reading Star Names... Done
Debug Message: No files found matching mask ./Data/English/Tutorials/*.xml
Debug Message: No files found matching mask D:\Documents and Settings\Gary\My Documents\My Games\GC2TwilightArnor\Backup\*.sav
Debug Message: No files found matching mask D:\Documents and Settings\Gary\My Documents\My Games\GC2TwilightArnor\CustomMaps\*.sav
Debug Message: No files found matching mask D:\Documents and Settings\Gary\My Documents\My Games\GC2TwilightArnor\Dark Avatar\*.sav
Debug Message: No files found matching mask D:\Documents and Settings\Gary\My Documents\My Games\GC2TwilightArnor\Gfx\*.sav
Debug Message: No files found matching mask D:\Documents and Settings\Gary\My Documents\My Games\GC2TwilightArnor\Metaverse\*.sav
Debug Message: No files found matching mask D:\Documents and Settings\Gary\My Documents\My Games\GC2TwilightArnor\SandboxGames\*.sav
Debug Message: No files found matching mask D:\Documents and Settings\Gary\My Documents\My Games\GC2TwilightArnor\ships\*.sav
Debug Message: No files found matching mask D:\Documents and Settings\Gary\My Documents\My Games\GC2TwilightArnor\ShipStyles\*.sav
Debug Message: No files found matching mask D:\Documents and Settings\Gary\My Documents\My Games\GC2TwilightArnor\shiptemplates\*.sav
Debug Message: No files found matching mask D:\Documents and Settings\Gary\My Documents\My Games\GC2TwilightArnor\temp\*.sav
Debug Message: Killing threads.
Debug Message: Kiling civs.
Debug Message: Killing ships.
Debug Message: Killing rallypoints.
Debug Message: Killing misc objects.
Debug Message: Killing stars.
Debug Message: Killing anomalies.
Debug Message: Killing asteroid fields.
Debug Message: Killing asteroid field mining bases.
Debug Message: Killing space resources.
Debug Message: Killing ascension crystals.
Debug Message: Killing colonies and planets.
Debug Message: killing scenario.
Debug Message: Clearing Turn Event Log
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Loading Custom Map
Debug Message: Loading Data Defs
Debug Message: Clear data definitions.
Debug Message: Killing ship styles:
Debug Message: Loading TechDefs
Debug Message: Max num techs: 523
Debug Message: Loading ImprovementDB
Debug Message: Loading Component Defs
Debug Message: Loading ShipTypes
Debug Message: Loading ShipTemplates
Debug Message: Loading ParsedHardpoints
Debug Message: Loading AnomalyTypes
Debug Message: Loading RandomEvents
Debug Message: Loading UPIssues
Debug Message: Loading ResourceTypes
Debug Message: Loading InvasionTactics
Debug Message: Loading SBmodules
Debug Message: Loading PoliticalParties
Debug Message: Loading Planet Types
Debug Message: Loading Star Types
Debug Message: Loading AFMBModules
Debug Message: Loading ShipStyles
Debug Message: Loading TechTrees
Debug Message: Loading TechTreeDefs
Debug Message: Loading Game
Debug Message: Loading: Game mode is normal.
Debug Message: Loading Galaxy
Debug Message: Game started in version v1.91 Twilight of the Arnor
Debug Message: Sectors across: 8 x 8
Debug Message: Loading FOW Map
Debug Message: Loading ZOC Map
Debug Message: Loading Planets
Debug Message: Loading Stars
Debug Message: Loading Anomalies
Debug Message: Loading Resources
Debug Message: Loading AscensionCrystals
Debug Message: Loading AsteroidFields
Debug Message: Loading AFMiningBases
Debug Message: Loading Civs
Debug Message: Loaded Civ Krynn Consulate who has intelligence 80
Debug Message: Loaded Civ Drengin Empire who has intelligence 80
Debug Message: Loaded Civ Korath Clan who has intelligence 80
Debug Message: Loaded Civ Yor Collective who has intelligence 80
Debug Message: Loaded Civ Iconian Refuge who has intelligence 80
Debug Message: Loading player civ Malazan Empire
Debug Message: Loaded Civ Akilians who has intelligence 80
Debug Message: Loaded Civ Carinoids who has intelligence 85
Debug Message: Loaded Civ Scottlingas who has intelligence 90
Debug Message: Loaded Civ Jessuins who has intelligence 88
Debug Message: Loaded Civ Paulos who has intelligence 90
Debug Message: Loaded Civ LentzLandians who has intelligence 95
Debug Message: Loaded Civ Dark Yor who has intelligence 83
Debug Message: Loaded Civ Snathi who has intelligence 97
Debug Message: Loaded Civ Pirates who has intelligence 1
Debug Message: Loading Colonies
Debug Message: Loading RallyPoints
Debug Message: Loading Ships
Debug Message: Loading Fleets
Debug Message: Loading Turn Event Log
Debug Message: Loading Treaties
Debug Message: Loading ENDGALAXYDATA
Debug Message: Updating ZOC.
Debug Message: UIBeginGame called with g_ulLocalPlayerID = 5
Debug Message: Cheat Keys are enabled.
Debug Message: UIBeginGameHelper: New Game Started
Debug Message: UIBeginGameHelper: Mods are Disabled
Debug Message: CHEAT WARNING: Can't cheat if not looking at the main map.
Debug Message: CHEAT WARNING: Can't cheat if not looking at the main map.
Debug Message: Destroying ship Krynn Colony Ship M0 v1 869. Orbiting: 0
Debug Message: Destroying ship Drengin Colony Ship M0 v2 874. Orbiting: 0
Debug Message: Destroying ship Korath Colony Ship M0 v2 626. Orbiting: 0
Debug Message: Destroying ship Korath Colony Ship M0 v2 460. Orbiting: 0
Debug Message: Updating ZOC.
Debug Message: Random Event: End
Debug Message: Eval
Debug Message: Eval
Debug Message: Eval
Debug Message: Year: 2228. Iconian Refuge traded Universal Translator to the Dark Yor in exchange for Xeno Research
Debug Message: Dark Yor (19): Researching: Diplomatic Relations
Debug Message: Destroying ship Krynn Colony Ship M0 v1 881. Orbiting: 0
Debug Message: Updating ZOC.
Debug Message: Random Event: End
Debug Message: Eval
Debug Message: Eval
Debug Message: Snathi (20): Researching: Deflectors
Debug Message: Destroying ship Korath Colony Ship M0 v2 876. Orbiting: 0
Debug Message: Destroying ship Yor Colony Ship M0 v2 989. Orbiting: 0
Debug Message: Destroying ship Snathi Constructor M0 v1 886. Orbiting: 0
Debug Message: Updating ZOC.
Debug Message: Random Event: End
Debug Message: Eval
Debug Message: Eval
Debug Message: Eval
Debug Message: Destroying ship Colony Ship 884. Orbiting: 0
Debug Message: Updating ZOC.

thanks for your time and help

Reply #277 May 7, 2008 2:28 PM from

GalCiv2 Forums Top

Your video drivers are over a year and a half old, try updating them.

Groupy 2 - Organize multiple applications into grouped tabs on your Windows desktop

Reply #278 May 8, 2008 2:36 PM from

GalCiv2 Forums Top

ok so i went to the ATI website and downloaded the latest driver (for an ATI Radeon 9550 card) and after installing it (along with some ATI software) the software i downloaded says that despite installing the latest driver my driver is still only version 6.14.0010.6783, where as far as i can figure out the latest version is 8.14. which a driver detection program tells me i've updated to. However the game is still crashing after a few minutes of play. so unless im not installing it properly (followed the instructions to the letter though) then im not sure that the drivers are the problem. just for more info heres the latest debug.err (after i've downloaded new drivers). sorry for being a pain!

Debug.err info follows
Debug Message: Version v1.91 Twilight of the Arnor last updated on: Thu May 1 12:15:51 2008
Debug Message: Checking DX Version.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 5/8/2008, 19:16:25
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: GARYSCOMP
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.070227-2254)
Languages: English (Regional Setting: English)
System Manufacturer: Packard Bell NEC
System Model: 00000000000000000000000
BIOS: BIOS Date: 07/11/05 18:56:38 Ver: 08.00.09
Processor: Intel(R) Pentium(R) 4 CPU 3.20GHz (2 CPUs)
Physical Memory: 1022MB RAM
Page File: 598MB used, 1857MB available
Windows Dir: C:\WINDOWS

Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: ATI Radeon 9550 / X1050 Series
Manufacturer: ATI Technologies Inc.
Chip Type: ATI Radeon Graphics Processor AGP (0x4153)
DAC Type: Internal DAC(400MHz)
Key Device: Enum\PCI\VEN_1002&DEV_4153&SUBSYS_0200174B&REV_00
Display Memory: 256.0 MB
Current Display Mode: 1024 x 768 (32 bit) (60Hz)
Monitor Name: Plug and Play Monitor
Monitor Max Resolution: 1600,1200
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6783
Driver Date: 3/29/2008 05:04:32
DirectX Acceleration Enabled: Yes

Sound info
Sound device 1:
Description: Realtek AC97 Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1039&DEV_7012&SUBSYS_E0121631&REV_A0
Manufacturer ID: 1
Product ID: 100
Driver Name: ALCXWDM.SYS
Provider: Realtek Semiconductor Corp.
Driver Version: 5.10.0000.5780
Driver Date: 1/28/2005 18:48:58
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using hardware vertex processing
Debug Message: Using multilsample setting: D3DMULTISAMPLE_4_SAMPLES
Debug Message: Attempting to create D3DDevice at resolution 1024 x 768, Windowed: 0, Multisample: 4
Debug Message: Game Resolution: 1024 x 768
Debug Message: Running fullscreen.
Debug Message: HAL (hw vp): ATI Radeon 9550 / X1050 Series
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 60
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: A full-color cursor is supported in hardware at high resolution modes.
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: GalCiv2 is activated.
Debug Message: ***** Initializing Game *****

[snip]

Debug Message: Year: 2228. Drengin Empire traded Impulse Drive Mark II to the Carinoids in exchange for Planetary Improvements
Debug Message: Eval
Debug Message: CHEAT WARNING: Can't cheat if not looking at the main map.
Debug Message: Destroying ship Korath Colony Ship M0 v2 1381. Orbiting: 0
Debug Message: Updating ZOC.
Debug Message: Random Event: End
Debug Message: First contact: Scottlingas Scout Ship M0 v1 24 at position 11850.000000,10150.000000 rotation 1.570796
Debug Message: First contact: Scottlingas Scout Ship M0 v1 24 at position 11850.000000,10150.000000 rotation 1.570796
Debug Message: Eval
Debug Message: Eval
Debug Message: Eval
Debug Message: LentzLandians (18): Researching: Stellar Cartography
Debug Message: Destroying ship Constructor 1608. Orbiting: 0
Debug Message: Updating ZOC.
Debug Message: Ship Mining Starbase 1587 has a bad ship assignment (7). Setting it to NO_ASSIGNMENT.
Debug Message: Updating ZOC.
Debug Message: Random Event: End
Debug Message: Eval

Reply #279 May 8, 2008 2:42 PM from

GalCiv2 Forums Top

Does a dxiag test work properly? I've noticed if you use the latest ATI driver releases with their older cards that it can be problematic. So run dxdiag, go to the Display tab, and run the Test DirectDraw and Test Direct3D buttons and see if they are successful.

-HM

Reply #280 May 8, 2008 3:21 PM from

GalCiv2 Forums Top

I don't think I could get a debug for this but I downloaded the game yesterday and first it worked, then I went to the metaverse and tried to load some custom races, but they weren't there so I quit (because when I click on meta new game button dissapers same the other way around) and I opened again and went to new game to write down all the races information but my computer just reset while i was writing. I repeated but when I loaded the race my computer shut off and would not turn on for a couple minutes, then it did the reset problem 2 more times, and then it reset before I even clicked on anything and when to a screen with hardware information, then we did a system reset. So now I'm redownloading twilight and hoping it works this time so I wasd just curious if you knew what was going on.

My computer is also pretty old (still has pentium 1) but we've been able to upgrade it and it's run other things really well under minimum requirments.

Reply #281 May 8, 2008 3:37 PM from

GalCiv2 Forums Top

End of quote

yeah run those tests they were both successful but its still crashing.

Reply #282 May 8, 2008 3:53 PM from

GalCiv2 Forums Top

I just got my whole turning off problem but saw that my quota was limited to 3KB so I set it to unlimited so hopefully that fixes it. I've also got this really annoying message that says my resolution is something like 640x480 or like that but I just opened my properties window and my current resolution is 1280x960. I hasn't messed with gameplay in DA, but I just want to stop seeing the message everytime I start the game.

Reply #283 May 8, 2008 4:07 PM from

GalCiv2 Forums Top

Gary, you may need to use a program like Driver Cleaner if the version number of the driver isn't reporting the correct thing. You may have old files that are not being deleted properly via the uninstall.

-HM

Reply #284 May 9, 2008 4:48 AM from

GalCiv2 Forums Top

ok so i've used driver cleaner twice now to get rid of all my drivers and installed new drivers. my computer is telling me that i've got 8.14 drivers and so is a program called driver detective that i used to install the new drivers. however the game is still crashing and the smart exception report is saying i still have 6.14 driver just the date of them has changed from being a 2006 version to 2008 but its still still the old version even though every other application is telling me i have 8.14

Reply #285 May 9, 2008 10:55 AM from

GalCiv2 Forums Top

I've also got this really annoying message that says my resolution is something like 640x480 or like that but I just opened my properties window and my current resolution is 1280x960.

End of quote

Do you have an extra display enabled? The debug.err should reveal where the game is seeing a low resolution at.

Driver Version: 6.14.0010.6783
Driver Date: 3/29/2008 05:04:32

End of quote

I'd imagine that ATI's version numbers, like nVidia's, mostly vary only by the last four/five digits, and that the first ones are not actually comparable to the 'public' version number. If the date is correct, then it's a fair assumption that the driver was updated.

As old driver issues at least have been ruled out, please install 'SmartException' from the free stuff section in Stardock Central. Make sure that SE is running and start your game as normal. If the game crashes it will generate an exception report that can be emailed to gc2bugs@stardock.com.

Include in/attached to the email:
+ A description of what you were doing at the time.
+ How to reproduce the crash (if possible).
+ A zipped save (if applicable).
+ The appropriate debug.err file.

The devs cannot help if you do not provide these details!

Reply #286 May 9, 2008 2:42 PM from

GalCiv2 Forums Top

Alright, my reseting problem is getting so bad I had to make this post on my Wii, which is very excrutiating, so I can't get a debug file. More news is that Microsoft just told us we're not genuine. This could be just because of age, but it seems more like Twilight is killing my computer. So I need help with this because I'm only 16 and I know pretty much nothing of actual specs on computers. If it's because this 9 year old computer finally can't defy the rules of requirments, then someone please tell me where to find a cheap yet good computer or where to find parts for my brother to makes one!

Reply #287 May 9, 2008 5:08 PM from

GalCiv2 Forums Top

Just noticed in your above post that you're running an original Pentium? It's surprising you can run the game at all. No video cards from that time frame are even capable of properly starting the game, and even if you have one that can, performance is apt to be so painful it can't possibly even be worth trying.

Reply #288 May 13, 2008 12:33 PM from

GalCiv2 Forums Top

When trying to 'buy' a 'Gravity Accelerators' being upgraded from a Stockmarket the game crashes.

I have a save game too where you can just log in, click on the planet, select the already upgrading stockmarket, select 'buy', then the first payment option and the game will crash.

Debug Message: Version v1.91 Twilight of the Arnor last updated on: Thu May 1 12:15:51 2008
Debug Message: Checking DX Version.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 5/13/2008, 11:20:43
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: OWNER-9CCBDDB8C
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_qfe.070227-2300)
Languages: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: Pavilion dv5000 (EZ534UA#ABA)
BIOS: Ver 1.00PARTTBL
Processor: AMD Turion(tm) 64 Mobile Technology ML-34, MMX, 3DNow, ~1.8GHz
Physical Memory: 1022MB RAM
Page File: 219MB used, 2749MB available
Windows Dir: C:\WINDOWS

Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: ATI MOBILITY RADEON Xpress 200 Series
Manufacturer: ATI Technologies Inc.
Chip Type: ATI RADEON XPRESS 200M Series (0x5955)
DAC Type: Internal DAC(400MHz)
Key Device: Enum\PCI\VEN_1002&DEV_5955&SUBSYS_30A4103C&REV_00
Display Memory: 128.0 MB
Current Display Mode: 1280 x 800 (32 bit) (60Hz)
Monitor Name: Generic Television
Monitor Max Resolution: 640,480
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6587
Driver Date: 12/1/2005 22:49:00
DirectX Acceleration Enabled: Yes

Sound info
Sound device 1:
Description: Conexant AMC Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1002&DEV_4370&SUBSYS_30A4103C&REV_02
Manufacturer ID: 1
Product ID: 100
Driver Name: camc6aud.sys
Provider: Conexant
Driver Version: 6.14.0010.0595
Driver Date: 8/1/2005 04:58:00
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using hardware vertex processing
Debug Message: Using multilsample setting: D3DMULTISAMPLE_4_SAMPLES
Debug Message: Attempting to create D3DDevice at resolution 1024 x 768, Windowed: 0, Multisample: 4
Debug Message: Game Resolution: 1024 x 768
Debug Message: Running fullscreen.
Debug Message: HAL (hw vp): ATI MOBILITY RADEON Xpress 200 Series
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 60
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: A full-color cursor is supported in hardware at high resolution modes.
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: GalCiv2 is activated.
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 369e99
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\./Data/ShipTemplates/\*.shipcfg
Debug Message: No files found matching mask C:\Documents and Settings\houselogin\My Documents\My Games\GC2TwilightArnor\shiptemplates\*.shipcfg
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar\Movies\techs\*.bik
Debug Message: No files found matching mask Movies\techs\*.bik
Debug Message: No files found matching mask Gfx\Tutorials\*.bik
Debug Message: No files found matching mask C:\Documents and Settings\houselogin\My Documents\My Games\GC2TwilightArnor\Gfx\Movies\*.bik
Debug Message: No files found matching mask C:\Documents and Settings\houselogin\My Documents\My Games\GC2TwilightArnor\sfx\*.wav
Debug Message: No files found matching mask C:\Documents and Settings\houselogin\My Documents\My Games\GC2TwilightArnor\Music\*.mp3
Debug Message: No files found matching mask C:\Documents and Settings\houselogin\My Documents\My Games\GC2TwilightArnor\Event Music\*.mp3
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Set mouse.
Debug Message: Set update timer.
Debug Message: No files found matching mask ./Data/*.xml
Debug Message: Clear data definitions.
Debug Message: Killing ship styles:
Debug Message: No files found matching mask C:\Documents and Settings\houselogin\My Documents\My Games\GC2TwilightArnor\shiptemplates\*.xml
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2./Data/English/\ShipStyles\*.xml
Debug Message: No files found matching mask C:\Documents and Settings\houselogin\My Documents\My Games\GC2TwilightArnor\ShipStyles\*.xml
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar./Data/\FleetFormations\*.fleet
Debug Message: No files found matching mask ./Data/\FleetFormations\*.fleet
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar\Gfx\Planets\C0*.png
Debug Message: No files found matching mask Gfx\Planets\C0*.png
Debug Message: No files found matching mask C:\Documents and Settings\houselogin\My Documents\My Games\GC2TwilightArnor\*.raceconfigxml
Debug Message: No files found matching mask gfx/Terrain/1SideN*.png
Debug Message: No files found matching mask gfx/Terrain/1SideE*.png
Debug Message: No files found matching mask gfx/Terrain/1SideS*.png
Debug Message: No files found matching mask gfx/Terrain/1SideW*.png
Debug Message: No files found matching mask gfx/Terrain/2SideN*.png
Debug Message: No files found matching mask gfx/Terrain/2SideE*.png
Debug Message: No files found matching mask gfx/Terrain/2SideS*.png
Debug Message: No files found matching mask gfx/Terrain/2SideW*.png
Debug Message: No files found matching mask gfx/Terrain/3SideN*.png
Debug Message: No files found matching mask gfx/Terrain/3SideE*.png
Debug Message: No files found matching mask gfx/Terrain/3SideS*.png
Debug Message: No files found matching mask gfx/Terrain/3SideW*.png
Debug Message: No files found matching mask gfx/Terrain/4SideN*.png
Debug Message: No files found matching mask gfx/Terrain/4SideE*.png
Debug Message: No files found matching mask gfx/Terrain/4SideS*.png
Debug Message: No files found matching mask gfx/Terrain/4SideW*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/1SideN*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/1SideE*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/1SideS*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/1SideW*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/2SideN*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/2SideE*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/2SideS*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/2SideW*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/3SideN*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/3SideE*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/3SideS*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/3SideW*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/4SideN*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/4SideE*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/4SideS*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/4SideW*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\./Data/ShipTemplates/\*.shipcfg
Debug Message: No files found matching mask C:\Documents and Settings\houselogin\My Documents\My Games\GC2TwilightArnor\shiptemplates\*.shipcfg
Debug Message: Reading Star Names
Debug Message: Reading Star Names... Done
Debug Message: No files found matching mask ./Data/English/Tutorials/*.xml
Debug Message: No files found matching mask C:\Documents and Settings\houselogin\My Documents\My Games\GC2TwilightArnor\Backup\*.sav
Debug Message: No files found matching mask C:\Documents and Settings\houselogin\My Documents\My Games\GC2TwilightArnor\CustomMaps\*.sav
Debug Message: No files found matching mask C:\Documents and Settings\houselogin\My Documents\My Games\GC2TwilightArnor\Dark Avatar\*.sav
Debug Message: No files found matching mask C:\Documents and Settings\houselogin\My Documents\My Games\GC2TwilightArnor\Gfx\*.sav
Debug Message: No files found matching mask C:\Documents and Settings\houselogin\My Documents\My Games\GC2TwilightArnor\Metaverse\*.sav
Debug Message: No files found matching mask C:\Documents and Settings\houselogin\My Documents\My Games\GC2TwilightArnor\SandboxGames\*.sav
Debug Message: No files found matching mask C:\Documents and Settings\houselogin\My Documents\My Games\GC2TwilightArnor\ships\*.sav
Debug Message: No files found matching mask C:\Documents and Settings\houselogin\My Documents\My Games\GC2TwilightArnor\ShipStyles\*.sav
Debug Message: No files found matching mask C:\Documents and Settings\houselogin\My Documents\My Games\GC2TwilightArnor\shiptemplates\*.sav
Debug Message: No files found matching mask C:\Documents and Settings\houselogin\My Documents\My Games\GC2TwilightArnor\temp\*.sav
Debug Message: Killing threads.
Debug Message: Kiling civs.
Debug Message: Killing ships.
Debug Message: Killing rallypoints.
Debug Message: Killing misc objects.
Debug Message: Killing stars.
Debug Message: Killing anomalies.
Debug Message: Killing asteroid fields.
Debug Message: Killing asteroid field mining bases.
Debug Message: Killing space resources.
Debug Message: Killing ascension crystals.
Debug Message: Killing colonies and planets.
Debug Message: killing scenario.
Debug Message: Clearing Turn Event Log
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Loading Custom Map
Debug Message: Loading Data Defs
Debug Message: Clear data definitions.
Debug Message: Killing ship styles:
Debug Message: Loading TechDefs
Debug Message: Max num techs: 523
Debug Message: Loading ImprovementDB
Debug Message: Loading Component Defs
Debug Message: Loading ShipTypes
Debug Message: Loading ShipTemplates
Debug Message: Loading ParsedHardpoints
Debug Message: Loading AnomalyTypes
Debug Message: Loading RandomEvents
Debug Message: Loading UPIssues
Debug Message: Loading ResourceTypes
Debug Message: Loading InvasionTactics
Debug Message: Loading SBmodules
Debug Message: Loading PoliticalParties
Debug Message: Loading Planet Types
Debug Message: Loading Star Types
Debug Message: Loading AFMBModules
Debug Message: Loading ShipStyles
Debug Message: Loading TechTrees
Debug Message: Loading TechTreeDefs
Debug Message: Loading Game
Debug Message: Loading: Game mode is normal.
Debug Message: Loading Galaxy
Debug Message: Game started in version v1.9 Twilight of the Arnor
Debug Message: Sectors across: 22 x 22
Debug Message: Loading FOW Map
Debug Message: Loading ZOC Map
Debug Message: Loading Planets
Debug Message: Loading Stars
Debug Message: Loading Anomalies
Debug Message: Loading Resources
Debug Message: Loading AscensionCrystals
Debug Message: Loading AsteroidFields
Debug Message: Loading AFMiningBases
Debug Message: Loading Civs
Debug Message: Loaded Civ Altarian Resistance who has intelligence 65
Debug Message: Loaded Civ Yor Collective who has intelligence 65
Debug Message: Loaded Civ Drath Legion who has intelligence 65
Debug Message: Loaded Civ Torian Confederation who has intelligence 65
Debug Message: Loaded Civ Iconian Refuge who has intelligence 65
Debug Message: Loaded Civ Drengin Empire who has intelligence 65
Debug Message: Loaded Civ Korath Clan who has intelligence 65
Debug Message: Loaded Civ Arcean Empire who has intelligence 65
Debug Message: Loading player civ Supernauts
Debug Message: Loaded Civ Akilians who has intelligence 65
Debug Message: Loaded Civ Carinoids who has intelligence 66
Debug Message: Loaded Civ Scottlingas who has intelligence 67
Debug Message: Loaded Civ Jessuins who has intelligence 70
Debug Message: Loaded Civ Paulos who has intelligence 78
Debug Message: Loaded Civ LentzLandians who has intelligence 74
Debug Message: Loaded Civ Dark Yor who has intelligence 72
Debug Message: Loaded Civ Snathi who has intelligence 77
Debug Message: Loaded Civ Pirates who has intelligence 1
Debug Message: Loaded Civ Vegans who has intelligence 25
Debug Message: Loading Colonies
Debug Message: Loading RallyPoints
Debug Message: Loading Ships
Debug Message: Loading Fleets
Debug Message: Loading Turn Event Log
Debug Message: Loading Treaties
Debug Message: Loading ENDGALAXYDATA
Debug Message: Updating ZOC.
Debug Message: UIBeginGame called with g_ulLocalPlayerID = 8
Debug Message: UIBeginGameHelper: New Game Started
Debug Message: UIBeginGameHelper: Mods are Disabled

End of quote

Any ideas? Game has never crashed before and with this one instance it will routinely crash by following these steps.

Let me know if you want the .sav file.

thanks

-tid242

Reply #289 May 13, 2008 12:41 PM from

GalCiv2 Forums Top

er... now that I look at it, it doesn't look like the log is from when it crashed at all, rather from actually exiting the game normally...

in fact this log is from a month ago. hrm. let me try to get a better one...

Reply #290 May 13, 2008 12:48 PM from

GalCiv2 Forums Top

er... now that I look at it, it doesn't look like the log is from when it crashed at all, rather from actually exiting the game normally...in fact this log is from a month ago. hrm. let me try to get a better one...

End of quote

orig. post updated. (see above) thanks

-tid242

Reply #291 May 13, 2008 12:50 PM from

GalCiv2 Forums Top

The Gravity Accelerators crash is a known issue (was supposed to have been fixed in 1.91, but apparently was not). I believe someone had a fix based on changing one of the XML files, but can't recall exactly what it was offhand (:(

Reply #292 May 13, 2008 1:19 PM from

GalCiv2 Forums Top

End of quote

Ah.. cool.

So GA's can't be used at all, or just can't be bought outright?

Reply #293 May 13, 2008 2:10 PM from

GalCiv2 Forums Top

Ah, found it. try searching for the line:

<specialid>0</specialid>

..in your Twilight\Data\English\PlanetImprovements.xml file and change it to:

<specialid>9</specialid>

..and see if that fixes it.

Reply #294 May 13, 2008 8:12 PM from

GalCiv2 Forums Top

[quote]Just noticed in your above post that you're running an original Pentium? It's surprising you can run the game at all.

I've gotten that a bit then I looked at the bottom of the tower and I saw a sticker that had three upside down green i, so the 1 which I only overheard, was probally just an exaggeration, but this computer is older than most running. Turns out the problem was just alot of dust so we cleaned it and it's working fine now. My debug.txt hasn't shown up in my twilight folder yet but when it does I'll post for that resolution message.

Also I can't find the custom race portrait and logo folders for any of the versions now so could that be explained, I goofed and forgot to back up the pictures. I also can't even find the custom races documents, I was hoping I could just move the files to twilight.

And with my computer with it not really supposed to be running, has been subject to my brothers upgrading experiments, which were obviously successful, but were trying to get a new one but he hasn't had time to buy the parts to build and I wouldn't know what to get or how to assemble it.

Reply #295 May 26, 2008 5:52 PM from

GalCiv2 Forums Top

I'm experiencing a consistent CTD when clicking on planets in order to place a Spy.
While the problem itself is intermittent, it -always- occurs when performing this action (like it tries to open the planet view and crashes). Debug only shows me saving the game (I quicksave prior to placing agents). I can restart the game and do it again and it works fine, only seems to occur after the game's been running awhile.

****************************************************

Debug Message: Version v1.91 Twilight of the Arnor last updated on: Thu May 1 12:15:51 2008
Debug Message: Checking DX Version.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 5/26/2008, 15:07:42
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: [removed]
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.070227-2254)
Languages: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz (2 CPUs)
Physical Memory: 2046MB RAM
Page File: 404MB used, 3538MB available
Windows Dir: C:\WINDOWS

Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: NVIDIA GeForce 7950 GX2
Manufacturer: NVIDIA
Chip Type: GeForce 7950 GX2
DAC Type: Integrated RAMDAC
Key Device: Enum\PCI\VEN_10DE&DEV_0294&SUBSYS_035B10DE&REV_A1
Display Memory: 512.0 MB
Current Display Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor Name: Default Monitor
Monitor Max Resolution:
Driver Name: nv4_disp.dll
Driver Version: 6.14.0011.7474
Driver Date: 3/24/2008 19:52:00
DirectX Acceleration Enabled: Yes

Sound info
Sound device 1:
Description: SB X-Fi Audio [9C00]
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1102&DEV_0005&SUBSYS_00311102&REV_00
Manufacturer ID: 1
Product ID: 100
Driver Name: ctaud2k.sys
Provider: Creative
Driver Version: 5.12.0001.1186
Driver Date: 5/23/2006 22:41:04
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using hardware vertex processing
Debug Message: Using multilsample setting: D3DMULTISAMPLE_4_SAMPLES
Debug Message: Attempting to create D3DDevice at resolution 1024 x 768, Windowed: 0, Multisample: 4
Debug Message: Game Resolution: 1024 x 768
Debug Message: Running fullscreen.
Debug Message: HAL (hw vp): NVIDIA GeForce 7950 GX2
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 60
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: A full-color cursor is supported in hardware at high resolution modes.
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: GalCiv2 is activated.
Debug Message: ***** Initializing Game *****

[snip]

Debug Message: Eval
Debug Message: Save Game: About to save
Debug Message: Saving game C:\Documents and Settings\Drew\My Documents\My Games\GC2TwilightArnor\QuickSave.tmp
Debug Message: Num Sectors Across: 5
Debug Message: Saving: game mode is metaverse.
Debug Message: Number of ships: 155, Number of Fleets: 37
Debug Message: Save game finished.
Debug Message: Save Game: About to save
Debug Message: Saving game C:\Documents and Settings\Drew\My Documents\My Games\GC2TwilightArnor\QuickSave.tmp
Debug Message: Num Sectors Across: 5
Debug Message: Saving: game mode is metaverse.
Debug Message: Number of ships: 155, Number of Fleets: 37
Debug Message: Save game finished.

Reply #296 May 27, 2008 2:29 PM from

GalCiv2 Forums Top

The spy placement crash is a known issue, which will hopefully be addressed in the next patch. There's no workaround that I'm aware of, unfortunately.

Reply #297 May 27, 2008 6:59 PM from

Stardock Forums Top

OK, so, i was using this laptop with my TV for the first time. The game allowed me to use the 2000X____ resolution(i don't know what it is exatly). I quit, like your supposed to, and started the game. The mini screen appeared and i hit play. it goes blank and i hear and see nothing. i hit the windows button on the keyboard and quit. i uninstalled it and reinstalled it, but that didn't work. i think my tv doesn't like my resolution. im not a computer wiz, so i may just be missing something. i bought all the expansions from the download at stardock, and the other expansions work fine. this is also my first time playing the game. i don't get a messege.

Reply #298 May 27, 2008 7:07 PM from

GalCiv2 Forums Top

The Bonus Pack is actually patch 1.0X, and installing it when you aldready have anything newer than 1.0 will break the game. All you need to do is reinstall and patch back up to 1.31 if needed. All the 'extra' stuff from the Bonus Pack was included in all later patches, so you already have it anyway.

End of quote

What about the collectors edition jewelry? Was that added in one of the expansions or patches? I'm just curious if I need to keep that activation file around when ever I reinstall? Thanks.

Reply #299 May 27, 2008 9:30 PM from

Stardock Forums Top

nevermind, i fixed the problem.

Reply #300 May 30, 2008 5:05 PM from

GalCiv2 Forums Top

Here's my debug for the resolution issue, I just started opened and closed some menu options and left.

Debug Message: Version v1.91 Twilight of the Arnor last updated on: Thu May 1 12:15:51 2008
Debug Message: Checking DX Version.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 5/30/2008, 16:55:36
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: DESKTOP
Operating System: Windows XP Professional (5.1, Build 2600) (2600.xpclnt_qfe.021108-2107)
Languages: English (Regional Setting: English)
System Manufacturer: Dell Computer Corporation
System Model: XPS-Z
BIOS: Default System BIOS
Processor: Intel Pentium III processor, ~1.0GHz
Physical Memory: 256MB RAM
Page File: 346MB used, 1935MB available
Windows Dir: C:\WINDOWS

Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: NVIDIA GeForce FX 5200
Manufacturer: NVIDIA
Chip Type: GeForce FX 5200
DAC Type: Integrated RAMDAC
Key Device: Enum\PCI\VEN_10DE&DEV_0322&SUBSYS_91101462&REV_A1
Display Memory: 128.0 MB
Current Display Mode: 1280 x 960 (32 bit) (60Hz)
Monitor Name: Default Monitor
Monitor Max Resolution:
Driver Name: nv4_disp.dll
Driver Version: 6.14.0010.8185
Driver Date: 10/10/2005 21:49:00
DirectX Acceleration Enabled: Yes

Display device 2:
Device Name: \\.\DISPLAY2
Card Name: NVIDIA GeForce FX 5200
Manufacturer: NVIDIA
Chip Type: GeForce FX 5200
DAC Type: Integrated RAMDAC
Key Device: Enum\PCI\VEN_10DE&DEV_0322&SUBSYS_91101462&REV_A1
Display Memory: 128.0 MB
Current Display Mode: 640 x 480 (32 bit) (60Hz)
Monitor Name: Default Monitor
Monitor Max Resolution:
Driver Name: nv4_disp.dll
Driver Version: 6.14.0010.8185
Driver Date: 10/10/2005 21:49:00
DirectX Acceleration Enabled: Yes

Sound info
Sound device 1:
Description: Creative Sound Blaster PCI
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1274&DEV_1371&SUBSYS_13711274&REV_09
Manufacturer ID: 1
Product ID: 100
Driver Name: es1371mp.sys
Provider: Microsoft
Driver Version: 5.01.2501.0000
Driver Date: 8/17/2001 07:19:34
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Sound device 1:
Description: Modem #0 Line Playback (emulated)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID:
Manufacturer ID: 1
Product ID: 81
Driver Name:
Provider:
Driver Version:
Driver Date:
Type: Emulated
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Failed to find a device that can start with hw vp mode. Trying mixed vp.
Debug Message: Using mixed vertex processing
Debug Message: Using multilsample setting: D3DMULTISAMPLE_2_SAMPLES
Debug Message: Attempting to create D3DDevice at resolution 1024 x 768, Windowed: 0, Multisample: 2
Debug Message: Game Resolution: 1024 x 768
Debug Message: Running fullscreen.
Debug Message: HAL (mixed vp): NVIDIA GeForce FX 5200
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 60
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: A full-color cursor is supported in hardware at high resolution modes.
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: GalCiv2 is activated.
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 369e99
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\./Data/ShipTemplates/\*.shipcfg
Debug Message: No files found matching mask C:\Documents and Settings\Neely\My Documents\My Games\GC2TwilightArnor\ships\*.shipcfg
Debug Message: No files found matching mask C:\Documents and Settings\Neely\My Documents\My Games\GC2TwilightArnor\shiptemplates\*.shipcfg
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar\Movies\techs\*.bik
Debug Message: No files found matching mask Movies\techs\*.bik
Debug Message: No files found matching mask Gfx\Tutorials\*.bik
Debug Message: No files found matching mask C:\Documents and Settings\Neely\My Documents\My Games\GC2TwilightArnor\Gfx\Movies\*.bik
Debug Message: No files found matching mask C:\Documents and Settings\Neely\My Documents\My Games\GC2TwilightArnor\sfx\*.wav
Debug Message: No files found matching mask C:\Documents and Settings\Neely\My Documents\My Games\GC2TwilightArnor\Music\*.mp3
Debug Message: No files found matching mask C:\Documents and Settings\Neely\My Documents\My Games\GC2TwilightArnor\Event Music\*.mp3
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Set mouse.
Debug Message: Set update timer.
Debug Message: No files found matching mask ./Data/*.xml
Debug Message: Clear data definitions.
Debug Message: Killing ship styles:
Debug Message: No files found matching mask C:\Documents and Settings\Neely\My Documents\My Games\GC2TwilightArnor\ships\*.xml
Debug Message: No files found matching mask C:\Documents and Settings\Neely\My Documents\My Games\GC2TwilightArnor\shiptemplates\*.xml
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2./Data/English/\ShipStyles\*.xml
Debug Message: No files found matching mask C:\Documents and Settings\Neely\My Documents\My Games\GC2TwilightArnor\ShipStyles\*.xml
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar./Data/\FleetFormations\*.fleet
Debug Message: No files found matching mask ./Data/\FleetFormations\*.fleet
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar\Gfx\Planets\C0*.png
Debug Message: No files found matching mask Gfx\Planets\C0*.png
Debug Message: No files found matching mask gfx/Terrain/1SideN*.png
Debug Message: No files found matching mask gfx/Terrain/1SideE*.png
Debug Message: No files found matching mask gfx/Terrain/1SideS*.png
Debug Message: No files found matching mask gfx/Terrain/1SideW*.png
Debug Message: No files found matching mask gfx/Terrain/2SideN*.png
Debug Message: No files found matching mask gfx/Terrain/2SideE*.png
Debug Message: No files found matching mask gfx/Terrain/2SideS*.png
Debug Message: No files found matching mask gfx/Terrain/2SideW*.png
Debug Message: No files found matching mask gfx/Terrain/3SideN*.png
Debug Message: No files found matching mask gfx/Terrain/3SideE*.png
Debug Message: No files found matching mask gfx/Terrain/3SideS*.png
Debug Message: No files found matching mask gfx/Terrain/3SideW*.png
Debug Message: No files found matching mask gfx/Terrain/4SideN*.png
Debug Message: No files found matching mask gfx/Terrain/4SideE*.png
Debug Message: No files found matching mask gfx/Terrain/4SideS*.png
Debug Message: No files found matching mask gfx/Terrain/4SideW*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/1SideN*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/1SideE*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/1SideS*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/1SideW*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/2SideN*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/2SideE*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/2SideS*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/2SideW*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/3SideN*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/3SideE*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/3SideS*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/3SideW*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/4SideN*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/4SideE*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/4SideS*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/4SideW*.png
Debug Message: No files found matching mask C:\Documents and Settings\Neely\My Documents\My Games\GC2TwilightArnor\ships\*.shipcfg
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\./Data/ShipTemplates/\*.shipcfg
Debug Message: No files found matching mask C:\Documents and Settings\Neely\My Documents\My Games\GC2TwilightArnor\ships\*.shipcfg
Debug Message: No files found matching mask C:\Documents and Settings\Neely\My Documents\My Games\GC2TwilightArnor\shiptemplates\*.shipcfg
Debug Message: Reading Star Names
Debug Message: Reading Star Names... Done
Debug Message: No files found matching mask ./Data/English/Tutorials/*.xml
Debug Message: GalaxyWnd: Cannot find OBJID Scenaro_MoreDetails_FText
Debug Message: GalaxyWnd: Cannot find OBJID Scenaro_Details_FormattedText
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Data\CustomMaps\*.gc2map
Debug Message: No files found matching mask ./Data/English/Scenarios/*.GC2Scenario
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Data\Scenarios\*.gc2scenario
Debug Message: No files found matching mask C:\Documents and Settings\Neely\My Documents\My Games\GC2TwilightArnor\Backup\*.sav
Debug Message: No files found matching mask C:\Documents and Settings\Neely\My Documents\My Games\GC2TwilightArnor\CustomMaps\*.sav
Debug Message: No files found matching mask C:\Documents and Settings\Neely\My Documents\My Games\GC2TwilightArnor\Dark Avatar\*.sav
Debug Message: No files found matching mask C:\Documents and Settings\Neely\My Documents\My Games\GC2TwilightArnor\Gfx\*.sav
Debug Message: No files found matching mask C:\Documents and Settings\Neely\My Documents\My Games\GC2TwilightArnor\Metaverse\*.sav
Debug Message: No files found matching mask C:\Documents and Settings\Neely\My Documents\My Games\GC2TwilightArnor\SandboxGames\*.sav
Debug Message: No files found matching mask C:\Documents and Settings\Neely\My Documents\My Games\GC2TwilightArnor\ships\*.sav
Debug Message: No files found matching mask C:\Documents and Settings\Neely\My Documents\My Games\GC2TwilightArnor\ShipStyles\*.sav
Debug Message: No files found matching mask C:\Documents and Settings\Neely\My Documents\My Games\GC2TwilightArnor\shiptemplates\*.sav
Debug Message: No files found matching mask C:\Documents and Settings\Neely\My Documents\My Games\GC2TwilightArnor\temp\*.sav
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default/Campaigns/*.gc2Campaign
Debug Message: Error loading map name from mission 8 from C:\Program Files\Stardock\TotalGaming\GalCiv2\Twilight\./Data/English/Campaigns/Twilight of the Arnor.gc2campaign
Debug Message: Error loading scenario name from mission 8 from C:\Program Files\Stardock\TotalGaming\GalCiv2\Twilight\./Data/English/Campaigns/Twilight of the Arnor.gc2campaign
Debug Message: No files found matching mask ./MetaverseData/*.xml
Debug Message: Clear data definitions.
Debug Message: Killing ship styles:
Debug Message: No files found matching mask C:\Documents and Settings\Neely\My Documents\My Games\GC2TwilightArnor\shiptemplates\*.xml
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2./MetaverseData/English/\ShipStyles\*.xml
Debug Message: No files found matching mask C:\Documents and Settings\Neely\My Documents\My Games\GC2TwilightArnor\Metaverse\ShipStyles\*.xml
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar./MetaverseData/\FleetFormations\*.fleet
Debug Message: No files found matching mask ./MetaverseData/\FleetFormations\*.fleet
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar\Gfx\Planets\C0*.png
Debug Message: No files found matching mask Gfx\Planets\C0*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\./Data/ShipTemplates/\*.shipcfg
Debug Message: No files found matching mask C:\Documents and Settings\Neely\My Documents\My Games\GC2TwilightArnor\shiptemplates\*.shipcfg
Debug Message: MetaverseWnd: Cannot find OBJID Metaverse_Character_Race_Title
Debug Message: MetaverseWnd: Cannot find OBJID Metaverse_Character_Name_Value
Debug Message: MetaverseWnd: Cannot find OBJID Metaverse_Character_Race_Value
Debug Message: No files found matching mask C:\Documents and Settings\Neely\My Documents\My Games\GC2TwilightArnor/SandboxGames/*.xml
Debug Message: No files found matching mask C:\Documents and Settings\Neely\My Documents\My Games\GC2TwilightArnor/Metaverse/*.xml
Debug Message: OptionsWnd: Quit Btn
Debug Message: Posting WM_CLOSE message.
Debug Message: WM_CLOSE message received.
Debug Message: GameUninitialize start
Debug Message: Killing Galaxy
Debug Message: Killing threads.
Debug Message: Kiling civs.
Debug Message: Killing ships.
Debug Message: Killing rallypoints.
Debug Message: Killing misc objects.
Debug Message: Killing stars.
Debug Message: Killing anomalies.
Debug Message: Killing asteroid fields.
Debug Message: Killing asteroid field mining bases.
Debug Message: Killing space resources.
Debug Message: Killing ascension crystals.
Debug Message: Killing colonies and planets.
Debug Message: killing scenario.
Debug Message: Clearing Turn Event Log
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Clear data definitions.
Debug Message: Killing ship styles:
Debug Message: Killing Galaxy: Completed
Debug Message: Shutting down sound system.
Debug Message: Clearing sound and music handles.
Debug Message: Desplay_Scroll_Small_Tab.png not cleared 2 counts left.
Debug Message: TextFiledBack.png not cleared 1 counts left.
Debug Message: GameUninitialize end
Debug Message: Device not cleared. 3 counts left.
Debug Message: D3D not cleared. 1 counts left.
Debug Message: Destroying Window.
Debug Message: Main Shell terminating normally

Maybe I can stop that popup now.

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