Hello, Sorry to hear you are having trouble. Go to: \Documents\My Games\Ironclad Games rename folder: Sins of a Solar Empire Rebellion to: Sins of a Solar Empire Rebellion.OLD And try to run the game again. Sean Drohan Stardock Product Lifecycle Manager
Hello, Sorry to hear you are having trouble. [quote quoting="post"] Help understand where the error is hiding !! Log gives an error in this place, what is it and where to look for it? How to understand?: d:\perforce_sinsrebellion\sinsrebellion\minorfactions\codesource\gs\entity\interfaces\ibuff.cpp(788): assert! [pa [/quote] Please see: https://fo
The process here is to find out what makes it NOT happen so this is why the 'no lid closed' - 'no sleep' efforts were mentioned. If I could reproduce this, or ever had a prior case, I could participate more but... Sean Drohan Stardock Support Manager
Hello, Sorry to hear you are having trouble. [quote]and there has been no help forthcoming since I reported this in November. [/quote] Patrick did respond to you on the 27th (in the other thread) with what he thought may help (pending help with an update). That said, to ensure you do have the most up-to-date core game files, please do a file verify: <img src="https://cdn.stardock.us/support/uploads/2020-01-22_09-59-33.png" width="551" height="559"
[quote who="dannyboy1701" reply="5" id="3763773"] also turned off that setting in a FAQ [/quote] What setting? Also, if you go to \My games Rename 'Siege of Centauri' to 'Siege of CentauriOLD' Does it work then? If not, and you go back to \My Games Has a new Siege of Centauri directory been created? Sean Drohan Stardock Support Manager
I have sent the you the instructions on how to redeem the Steam key that came with the product: https://forums.stardock.com/486311/accounts-and-activation-support-faq#RedemeSteamkey Sean Drohan Stardock Support Manager
NateAndJake, Thank you for these. Did you happen to check to see if you have Windows Controlled Folder Access on, and if so, try to run the game when it is off? Here is how you can see if it is: https://support.microsoft.com/en-us/help/4046851/windows-10-allow-blocked-app-windows-security Also, because you created a thread here, I was able to use y
Also, We released patch 1.01 that may address the issues you are seeing: https://steamcommunity.com/games/524010/announcements/detail/1584627909138461006 If not, getting the information requested in my prior reply would be most helpful. Please let us know and thanks for your patience.
Hello SgtFlaman, We released patch 1.01 that may address the issues you are seeing: https://steamcommunity.com/games/524010/announcements/detail/1584627909138461006 If not, getting the information requested in my prior reply would be most helpful. Please let us know and thanks for your patience. Sean Drohan Stardock Support Manager
Hello SgtFlaman, Sorry to hear you are having trouble. [quote who="SgtFlaman" reply="8" id="3760032"] Did this ever get figured out? I'm having the same problem myself. It doesn't seem limited to any particular level or anything. I've updated drivers, verified files, dropped graphics settings to low, etc. [/quote] I have update the FAQ here with some things to try: ht
Hello Jacana_Lahx, Sorry to hear you are having trouble. [quote]Consistent freeze during game play when placing a tower and instruction voice over starts to play. [/quote] [quote]I was able to complete the 1st mission but I had to make sure I was never placing a tower when the voice over instructions was going to play. [/quote] This is a long shot, but if you mute the game, in the game settings, do you still see it? <img src="http
[quote who="HBrickie1005" reply="25" id="3759941"] Should the firewall still be off on both PCs while doing the clean boot? [/quote] Id like it to be off for all tests. A firewall on a private network is kindof redundant anyway as your router protects you from the Internet. Sean Drohan Stardock Support Manager
[quote who="k8veeach" reply="5" id="3759939"] 100% perfect thanks [/quote] Glad it worked out for you. Sean Drohan Stardock Support Manager
[quote who="HBrickie1005" reply="23" id="3759937"] I had turned it back on. So I turned it off, and now Multiplicity Seamless does not work again with the Primary as primary, and the Secondary as secondary. [/quote] I am quickly running out of option for you here. A clean boot, on each PC, seems in order: https://forums.stardock.com/486104/multiplicity-support-faq#cleanboot</a
[quote who="HBrickie1005" reply="21" id="3759933"] When I change it back, it no longer works. [/quote] Are you certain that you turned off all firewall options on both PCs : Sean Drohan Stardock Support Manager
I would like to see if this helps either of you: https://forums.stardock.com/494196/page/1/#3750257 Sean Drohan Stardock Support Manager
[quote who="bowdown2q" reply="5" id="3751520"] as of 6/4, with updated graphics drivers & patched game, this issue persists. [/quote] Is this everytime this happens, with a play through, or just sometimes? If any of you have had a crash crash (not just a freeze), could you PM me the email you used for the crash reporter as I don't see any for the ones (emails) you have associated with your usernames here. Thanks. Sean Drohan Stardock Support Ma
Hello, I have merged your accounts, you should be all set now. ---------------- Sean Drohan Stardock Customer Service Manager
Hello, Sorry to hear you are having trouble. [quote]pressing "Enter Product Key" does nothing. [/quote] As odd as it might sound, that activation window uses components of Internet Explorer. I want you to open up Internet Explorer, go to Internet options, and set everything to 'default' (primarily the 'Security' and 'Advanced' tab). Click OK and try to see if the 'Enter Product Key' button responds. Let us know and thanks for the patience a
System Requirements I cant find my Steam key? Where do I report bugs / crashes? How can I edit my settings for the game manually? <span style="font-size: large
Hello, Sorry to hear you are having trouble. [quote]and I had some good times playing the scenario, they worked just fine, but when I play normal mode, I can only get so far into the game before it constantly crashes, and is unplayable to the point of abandonment. [/quote] So by 'normal mode, you mean a 'new game', yes? If you can start a new name, and after a crash, try to load the last autosave and see if you can open it and play for a bit then hav
Hello, Sorry to hear you are still having trouble. First, please avoid using all caps - I can hear you fine at the normal case volume. [quote who="admin69" reply="4" id="3724382"] WRONG! [/quote] This was what we have in the logs for your email address and : Multiplicity 3 KVM Pro 8/25/2018 3:38:43 AM ZENBOOK *****@cycles.cc Someone activated admin69..... You have only the 1 upgrade SKU / purchase un
Hello, Sorry to hear you are having trouble. Please see: https://forums.galciv3.com/486732/galactic-civilizations-iii-support-faq And the " -Error: 'Failed to initialize display' " section. ---------------- Sean Drohan Stardock Customer Service Manager
Exit Steam entirely and try running it as admin: http://sd.stardock.com/sean/JingImages/2016-08-31_1003.png Try to run the game again. If that fails, and prior to continuing, I'd like to make sure the issue you are encountering is not occurring as a result of an application conflict. The best way to proceed would be to try loading under a new Window's Administrator account and in a "clean boot" st
Whenever we see a crash that is time based (not event driven), we want to see if the video card is being overclocked - either by you or factory.