missing fonts

yep, thats right

from GalCiv3 Forums

Hiya guys, I know this is a known problem. And yes, I HAVE read the missing_fonts_readme text file, AND I have followed the instructions, and guess what? IT DOESNT HELP at all. The fonts are STILL missing, despite doing EVERYTHING in the said text file.

The one thing I noticed is that the following files is NOT created when starting the game:

K2FontData_Small.fontdata
K2FontTexture_Small.dds

why is that?

7,859 views 6 replies
Reply #1 from GalCiv3 Forums Top

I would try verifying your game cache within Steam. Deleting those two files though, and then starting the game, they should automatically be generated upon starting.

Reply #2 from GalCiv3 Forums Top

Also in todays stream Paul talked about it mentioning that deleting the "screen" file forces the game to remake it.

The Political Machine 2024
Reply #3 from GalCiv3 Forums Top

I'm in the same boat as Danniel1975. I went through each step, in the "missing_fonts_readme.txt" precisely and it has not changed a thing. I too have noticed my computer never gets/generates the 2 font files the computer is supposed to generate.

"I would try verifying your game cache within Steam. Deleting those two files though, and then starting the game, they should automatically be generated upon starting." - This is part 2 of the steps described in the readme file, which we have completed. Please give us more support then this.

"Also in todays stream Paul talked about it mentioning that deleting the "screen" file forces the game to remake it."
anyone got more information than that?

 

Having bought something that is out-of-the-box unplayable/useable should be unthinkable to any company. I work in heavy industry, if we have our machines break down over something so simple, as a loose bolt somewhere, that wiggles loose 150km from civilization, that operator/customer is going to be furious.

Due to this insight I, currently, have no interest in harassing you over this issue, others may focus on the "I'm never buying a production from 'so-and so' again" thought. For the future, please beta test better then this.

/end rant -heh

Can anyone link this stream from "paul" that mentions the screen file?

Reply #4 from GalCiv3 Forums Top

It should be in your ProgramData folder. Try pressing Windows Key+R then paste this in

%programdata%\Stardock\Galactic Civilizations III

The screens should be there. 

 

Also the stream mentioned is this one: http://www.twitch.tv/stardock/v/5065938

It's about two hours long though and I don't remember when exactly he mentioned it, I'm sorry...

Reply #5 from GalCiv3 Forums Top

If files are not created it could be because of missing access rights. Is it possible that you try to run the game as a user who has not the rights to write / create files in that directory?

Reply #6 from GalCiv3 Forums Top

Quoting Empress_Fujiko, reply 5

If files are not created it could be because of missing access rights. Is it possible that you try to run the game as a user who has not the rights to write / create files in that directory?
End of Empress_Fujiko's quote


This may be exactly the problem. I verified myself the files are generated each time after deleting them, and starting the game. Our user reports are stating the same fix is working for them consistently.

Drewdjca1 -

If you would please contact support, we would like to assist you. At the end of this guide there is info on what to send to us:

https://esupport.stardock.com/index.php?/default_import/Knowledgebase/Article/View/496/161/general-galactic-civilizations-iii-troubleshooting