[Beta 2] Experiencing Intermittent Freezing When Leaving Planetary Screen - Requires Task Manager to Kill Game & Reload

from GalCiv3 Forums

After modifying the sliders and such on the planetary screens, I am intermittently experiencing freezes when trying to exit the planetary screen by clicking "Done". I do not yet see a trend or trigger. I am forced to use task manager to kill the game and reload.

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9,173 views 6 replies
Reply #1 from GalCiv3 Forums Top

This is happening an irritating amount of times. I am adjusting the slider to go from 100% production on a planet to 100% research. I exit the govern screen but when trying to leave the planetary screen by clicking done, freeze frame! Task manager is the only way to kill it.

Reply #2 from GalCiv3 Forums Top

Thanks for posting your issue. I understand that there is no crash present but I would like to see if I notice anything with your system specs that may cause the issue. Would you kindly, submit a ticket via our support system so that I can better assist you with your issue. After following the link, run the support tool, include your steam name, describe the issue you are having and then send us the zip file to greatly speed up the process!

Link to forums for explanation:

https://forums.galciv3.com/452855/page/1/

Link to support tool:

http://sd.stardock.com/Support/supportToolTest/SDSupportTool.exe

 
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Reply #3 from SorcererKing Forums Top

Thanks, Raynman. For some reason I thought the CTD's and stuff were captured automatically and sent to SD. For future crashes I will grab the necessary files and submit the info.

Reply #4 from GalCiv3 Forums Top

Quoting AlLanMandragoran, reply 3

Thanks, Raynman. For some reason I thought the CTD's and stuff were captured automatically and sent to SD. For future crashes I will grab the necessary files and submit the info.

You're not the only one who thought that.  We were told that Steam would automatically capture dumps and other CTD information, but I've seen other postings indicating that that Steam feature only works for 32 bit programs.

Reply #5 from GalCiv3 Forums Top

Quoting Publius, reply 4


Quoting AlLanMandragoran,
reply 3

Thanks, Raynman. For some reason I thought the CTD's and stuff were captured automatically and sent to SD. For future crashes I will grab the necessary files and submit the info.



You're not the only one who thought that.  We were told that Steam would automatically capture dumps and other CTD information, but I've seen other postings indicating that that Steam feature only works for 32 bit programs.

Certainly Stardock has to be in negotiation with Valve to get this deficiency corrected. Right Stardock????

Reply #6 from GalCiv3 Forums Top

Crash reports are not automatically captured, thanks for reporting your issue. :)