Urgent request for T-Man or Frogboy about Metaverse Problems!

from Stardock Forums
There are currently a lot of problems being reported about Metaverse submissions not working. Can you please report to us via the Forum what the problem is. We don't mind waiting until you fix the problem but we do mind not being told what is going on because when we hear nothing from you we assume it should be working and then we replay the games from last saved game only to find the Metaverse Submission still didn't work. Time is too important to waste on replaying games for Metaverse when it is not going to work. Just keep us advised when there is a problem. Tell us not to bother submitting until ...... when it is expected to be fixed.

If there are individual issues with different players regarding their Metaverse submission problems then these too must be addressed in a timely mannor. I have asked several times here and via email what to do about my latest submission problems and have not yet received an answer. That is inconsistant with the excellent support you people have been providing. The Metaverse is an excellent concept. But when we are having problems it becomes a real time waster for us and we need to know IMMEDIATELY what we should do about it so we can go on to a new game without worring about losing out on the submission from the previous game. So please give us an update NOW as to what we should do about the latest rash of Metaverse submissions that did not work. Thank You.

And by the way, the Aging Scores concept hurts those players that may have a family and can't play as many games per month as those who can play as much as they like. All the aging scores concept is going to do is give a big advantage to those who have more time to play the game than everyone else. I believe the aging scores concept should be eliminated.
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Reply #2 from Stardock Forums Top
I guess they're home but not responding :(

The aging solution is already a step forward, but is would be even better if it only took your best x scores into account, I think.

BTW you got to be carefull about asking stuff about Metaverse : ever since I opened my big mouth, all my scores are lowered to "0" with difficulty "anomalous" even when I won in version 1.04 without doing anything abnormal (well except the usual trade-for-peace stuff). Touchy subject !
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Reply #3 from Stardock Forums Top
What dificulty level is Anomalous? You shouldn't be getting any zero scores. As far as their response to the Metaverse problems, I expect them to correct them or they lose a good GalCiv promoter and I find another game. It's not negotiable with me. That said, I think the support from the Galciv team has been excellent to date. I believe they don't yet understand the Metaverse problem and therefore they can't tell us much at this time. I'll also guess that they want people to continue to submit so that they may see some pattern that might help them identify the Metaverse problems they are having.
Reply #4 from Stardock Forums Top
One more thing. Based on the messages I'm reading about 1.4 I'll also guess that they are too busy fixing the bugs in 1.4 to be dealing with the Metaverse problems now. This may also explain their lack of presence on the forum lately.
Reply #5 from Stardock Forums Top
It just goes to show what incredible support stardock has give to this product, when user expectations are so high. A user posts a message in a general forum addressed to the CEO of a game company and not only expects a personal reply, but when it doesn't come within a few hours, assumes that nobody is minding the store or they are too busy "fixing the bugs".

Try demanding that kind of response from any other software company.

Reply #6 from Stardock Forums Top
It's been more like a 7 days then a few hours. And I haven't got a clue who the CEO is but the CEO should have a bigger interest in satisfying the customer than anyone else in the company. I am forever promoting this product so I have some exposure as well because of that. And one of the things I always promote is what great support they have. I'm only trying to make sure they don't make a liar out of me. :)
Reply #7 from Stardock Forums Top
The difficulty of Anamolous happens when you tweak the settings to much. I once created a party with a 2000% influence ability and one on impossible very quick, and it reported a difficulty of anamolous, because I a higher influence than was possible for that many turns.
Reply #8 from Stardock Forums Top
Wow. You are way over my head. I do no game tweaking and I add no extra game mods. I just play by the straight 1.035 patch and I'm a happy camper. I just want to know what's going on with all these metaverse problems. I don't understand why they are being hush hush about it.
Reply #9 from Stardock Forums Top
I want to know too... I hate spending a couple of days on a game only to find out I have to reply that last 5-10 turns just to submit my score.
Reply #10 from Stardock Forums Top
Yeah, well, I know the *theory* about anomalous. But I got three games with that : two are correct, the thirth isn't (no mods used after 1.04 full re-installation).

Which leads to the conclusion that one of the logic in the anomalous is something like -- If user.name = "Fifth" then set diff.sett to "anoma" -- after my row on the boards. O, well, no need for my scores when Metaverse is broken anyway.
Reply #11 from Stardock Forums Top
Settle down Apollo...they'll get to you when they can. Maybe if you were more tactful then they'd be more responsive to your questions and concerns.

While on topic, your metaverse problem is YOU. I haven't had any problems at all. Check to make sure your internet settings are correct, that your firewall is configured correctly, and that your info. for the metaverse/galciv is correct.

Btw, the CEO is Frogboy... Brad Wardell (I think that's his last name).

Anyways, if I were you Apollo, I'd be a little more patient, and a lot less demanding/threatning...just a idea for ya ;)
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Reply #12 from Stardock Forums Top
Hey EbZero,
I have made no demands or threats. I simply am requesting them to address this Metaverse Issue in a timely mannor like they do with all other issues. And for your information, if the problem is me, then why did my previous scores work and I have made no PC setup changes since then and why are so many others having problems with the submissions???? If you read all my posts on this subject or any other subject you will see that I always thank these guys for the excellent support they give but I am now learning that the excellence stops at the door to Metaverse. Why would they simply ignore all the others who have also posted about problems with Metaverse? So it's not just me and it's not MY problem. You can't say they haven't seen the messages about the METAVERSE PROBLEMS when they have been posting responses about other issues. I'm not even asking them to fix the thing with priority. I am only asking that they tell us what's going on. I don't believe that is too much to ask. But I asked them a week ago about this and still no response. I think that is unprofessional on their part and it is definately damaging the high opinion I have of their support level. And I'm sure there are many others like me who feel the same way about it.

You can clearly see from the posts on the board that their Beta release of 1.4 had several problems and you can also see that they are diligently working on that so I think my assumptions have been right on target and they were not made in a disrespectfull way. I disagree with those who say to be carefull not to piss these guys off by broadcasting Metaverse problems because they are very sensitive about that. Well I hold them to a much higher standard than that and I believe they are better than that. But just as our Metaverse scores get lower in time, my opinion of their support is doing the same thing. LOL! :)
Reply #13 from Stardock Forums Top
Broadcast Metaverse problems all you want. Just be tactful about it. They don't need you or anyone to 'put them in their place' (so to speak). They know what they need to do. There is only so many hours in a day that these guys/gals can take care of things (they do have families and a life too, ya know).

As far as the metaverse problems...I, myself am tired of all the metaverse problem talk out there....I'm sure that the devs hear it all the time too. They are doing their best, that I can assure. Just because they don't personally respond to you, or even say anything, doesn't mean that they are not working on it.

Also, ok, you didn't make any threats, I apologize for my accusations. However, you are (still) sounding quite demanding in your tone. :notsure:
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Reply #14 from Stardock Forums Top
As a GalCiv customer I believe I have a right to ASK (not demand) that they tell us what is going on now with Metaverse. You are right that there is only so much time in the day and only so much they can do in a day. But, you seem to be ignoring all the time people put into a game and a game replay from last save to get a score on Metaverse in the first place. Time is priceless especially at my age. :) I have not been asking for a personal response. I have been asking on behalf of all of us who have been reporting Metaverse problems, all of us who have wasted several hours and days, all of us who simply have a right to know what is going on and wheather we should stop wasting our time until it is fixed. They are not even acknowleging that they are aware of a problem with Metaverse. Any existing features that are not working properly should have a much higher priority then game enhancements for 1.4. So though you are correct that their is only so much time in the day it is beginning to appear that the Galciv team have their priorities out of wack. That same limited amount of time in a day goes for us players too and that is why I believe it is essential that they tell us what's going on so we can stop wasting our time until they fix it. I don't think that's an unfair or an unreasonable request.
Reply #15 from Stardock Forums Top
Any existing features that are not working properly should have a much higher priority then game enhancements for 1.4.
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Whoa! Wait a minute...last time I checked, and read what Frogboy had to say...the game is much more important than the metaverse. I'd rather see game improvments rather than metaverse ones. I play the game, thats why I bought it. I didn't buy it because ohhhh, there is a metaverse. Sorry, but I play the game, not the metaverse ;)
Reply #16 from Stardock Forums Top
Metaverse happens to be a feature of the game. That is why the game (an nothing but the game) gives you the option to submit your scores to Metaverse. In any case, it is an existing feature of the game and therefore the problems associated with it should be corrected before moving on to any game enhancements. And who are you kidding EBZ? You save your games to the Metaverse just like many of us do and your own rank makes it impossible for you to deny it. And for the record, I too would rather see game improvements before Metaverse ones. All I'm asking is to fix the existing problems with Metaverse before they move on to ANY improvements game or Metaverse. It's the way things are supposed to be done in the S/W business. You put out the Software, you fix the bugs and then you add enhancements and then you fix the new bugs and then you add more enhancements.
Reply #17 from Stardock Forums Top

The person who wrote the internet detection and submit code is putting in some error checking so that we can tell what is going wrong. Unfortunately, Gal Civ isn't his primary project, so it's not his first priority.