Continuous Lockups

from Stardock Forums

I have Ashes and all of its DLC from Steam and am trying to play the game for the first time. When using dx11 I can only play for a few minutes before the game freezes. When trying on dx12 or vulken the game crashes before getting to the main menu. I am running windows 10 with a quad core processor and 24 Gigs of RAM and have a gtx 970. Windows 10 is up to date as well as my graphics drivers and I have no issues playing other games.

66,293 views 9 replies
Reply #1 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

When using dx11 I can only play for a few minutes before the game freezes
End of quote

There is a full FAQ that may help you here:

https://forums.stardock.com/486449/ashes-support-faq

From what you wrote, that you can get it to run for a while before a crash, meaning time based and not event based, we think of heat, power, or overclocking of the GPU.  The FAQ has a 'Overclocking' section about those things and what to attempt.

Let us know if that helps

Sean Drohan
Stardock Support Manager

Reply #2 from Stardock Forums Top

I did see this and I have already confirmed my game cache. When trying to reinstall VCRedist and DXSetup the _CommonRedist directory does not exist. I dont have an over clock on my GPU and when checking my CPU temp its only in the low 50c range

Ashes of the Singularity II
Reply #3 from Stardock Forums Top

I did see this and I have already confirmed my game cache. When trying to reinstall VCRedist and DXSetup the _CommonRedist directory does not exist. I dont have an over clock on my GPU and when checking my CPU temp its only in the low 50c range

Reply #4 from Stardock Forums Top

Quoting xxHellcatsxx3067, reply 3

When trying to reinstall VCRedist and DXSetup the _CommonRedist directory does not exist.
End of xxHellcatsxx3067's quote

Is this where you are looking:

C:\Program Files (x86)\Steam\steamapps\common\Steamworks Shared\_CommonRedist

Sean Drohan
Stardock Support Manager

Reply #5 from Stardock Forums Top

I did not look there as the document you linked says the following:

 

"-Reinstall VCRedist and DXSetup

 In the following location:

C:\Program Files (x86)\Steam\SteamApps\common\Ashes of the Singularity Escalation\_CommonRedist\vcredist\2017

Run: vcredist_x64.exe ('Repair' option when prompted)

In the following location:

C:\Program Files (x86)\Steam\SteamApps\common\Ashes of the Singularity Escalation\_CommonRedist\DirectX\Jun2010

Run: DXSetup.exe

Reboot and try to run the game again."

 

I have reinstalled the game and ran vcredist_x64.exe 'Repair' option and DXSetup.exe. I have now been able to play the game for almost an hour with no issues. Thank you.

Reply #6 from Stardock Forums Top

I did not look there as the document you linked says the following:

 

"-Reinstall VCRedist and DXSetup

 In the following location:

C:\Program Files (x86)\Steam\SteamApps\common\Ashes of the Singularity Escalation\_CommonRedist\vcredist\2017

Run: vcredist_x64.exe ('Repair' option when prompted)

In the following location:

C:\Program Files (x86)\Steam\SteamApps\common\Ashes of the Singularity Escalation\_CommonRedist\DirectX\Jun2010

Run: DXSetup.exe

Reboot and try to run the game again."

 

I have reinstalled the game and ran vcredist_x64.exe 'Repair' option and DXSetup.exe. I have now been able to play the game for almost an hour with no issues. Thank you.

Reply #7 from Stardock Forums Top

Quoting xxHellcatsxx3067, reply 6

I have reinstalled the game and ran vcredist_x64.exe 'Repair' option and DXSetup.exe.
End of xxHellcatsxx3067's quote

And you found those here, yes?

C:\Program Files (x86)\Steam\steamapps\common\Steamworks Shared\_CommonRedist

Quoting xxHellcatsxx3067, reply 6

I have reinstalled the game and ran vcredist_x64.exe 'Repair' option and DXSetup.exe. I have now been able to play the game for almost an hour with no issues. Thank you.
End of xxHellcatsxx3067's quote

That indeed is good news.

Sean Drohan
Stardock Support Manager