(Solved - Pagefile) 1.6 update - Crash during loading screen

from GalCiv3 Forums

Solved, see reply #4 below

I submitted a ticket, but figured I'd post here as well. Ticket number WTK-815-22720

After 1.6 update, after launching the game from steam, the "loading" screen appears, then crashes with a windows low on memory error.
I tried validating files a few times. The first couple of times, it said there were a few files that needed to be updated, then the 3rd time it said all files were validated.

The Windows message says:

"Close programs to prevent information loss.

Your computer is low on memory. Save your files and close these programs:

Galactic Civilizations III"


According to task manager, my peak physical memory usage spiked to about 60% of my 12 gigs.

I added my debug.err, Prefs.ini, and dxAtlasDLLLog.txt to the ticket.

12,429 views 5 replies
Reply #1 from GalCiv3 Forums Top

I tried to launch the game again while watching it with Process Explorer.  Here's a screenshot of the Performance tab for GalCiv3.exe right before it crashes (as you can see it only takes 5 or 6 seconds):

Reply #2 from GalCiv3 Forums Top

Sorry that you are having trouble with the update.  Support has received your ticket and will be in touch to get some information about your system so that we can help you out.  

Star Control: Origins
Reply #3 from GalCiv3 Forums Top

I have responded to your ticket. 

Reply #4 from GalCiv3 Forums Top

Quoting sdRohan, reply 3

I have responded to your ticket.


Thanks.  I edited my original post to mark it as solved.

Been playing for almost an hour, seems to be solved after enabling a system managed page file on my boot drive (SSD) per your email instructions. I guess it was just happenstance that I ran into this issue right after updating to 1.6 :S

In case others need it, Stardock Support's instructions for setting page file are here:

https://esupport.stardock.com/index.php?/Knowledgebase/Article/View/496/161/general-galactic-civilizations-iii-troubleshooting

Reply #5 from GalCiv3 Forums Top

Quoting Davabled, reply 4


Quoting sdRohan,
reply 3

I have responded to your ticket.



Thanks.  I edited my original post to mark it as solved.

Been playing for almost an hour, seems to be solved after enabling a system managed page file on my boot drive (SSD) per your email instructions. I guess it was just happenstance that I ran into this issue right after updating to 1.6 :S

In case others need it, Stardock Support's instructions for setting page file are here:

https://esupport.stardock.com/index.php?/Knowledgebase/Article/View/496/161/general-galactic-civilizations-iii-troubleshooting

Glad that you got it solved!  I hope that you enjoy the update!