WindowFX crashes on Windows 8.1

from Stardock Forums

Hi,

I'm using ASUS UX303LN running Windows 8.1. As soon as I installed the trial version of WindowFX and turned on, it immediately refreshed my screen for several times (blink) and logged me out of windows. When I tried to login again, the same happened and I got logged out. Even after re-start it still did the same thing. Needless to say I couldn't work with the computer. I had to boot into safe mode and uninstall the program before everything got back to normal. Any idea why?

Andrew

windowfx
11,003 views 10 replies
Reply #2 from Stardock Forums Top

AV? You mean video card?

Any solution to solve it if that's the problem?

Star Control: Origins
Reply #3 from WinCustomize Forums Top

I suspect it is a Security app running in the background, if so, try whitelisting WFX.

.........or it may be related to the fact that it is a touchscreen.

Either way, you should probably submit a ticket to Stardock Support so they can have a look at what is going on. You can do that here: https://esupport.stardock.com/index.php?/Tickets/Submit 

Reply #5 from Stardock Forums Top

Ok thanks I will try whitelisting in my AV program. However I use the same AV program on Windows 7 and it works ok.

I'll also submit a ticket to Stardock Support.

Reply #6 from WinCustomize Forums Top

Yes, please start a ticket with as much information as possible so it can be looked at. :)

Reply #7 from Stardock Forums Top

Im having the same issue on my brand new dell inspiron 15 touchscreen windows 8.1 that I just got like a week ago when Windowfx is done installing and starts up for the very first time my laptop that I just got :thumbsdown: :thumbsdown: :thumbsdown: crashes it starts blinking black then it logs me off and the only way I could log back to windows is if I go on safe mode and uninstall Windowfx anyone help me please

Reply #8 from Stardock Forums Top

Does your laptop have high resolution, 3200 x 1600 like mine? Did you set it at a very high DPI scaling? According to the feedback I got from Stardock that could have been the issue.

Reply #9 from Stardock Forums Top

Hey Yuenxx Thanks For Your Help my dell laptop resolution is 1920 x 1080 and I don't know where 2 go 2 know if I have a high DPl scaling is it the intel hd graphics control panel setting I see some option in there that says Maintain Display Scaling which is on

Reply #10 from Stardock Forums Top

In this case your situation is different with mine. Perhaps you should start a ticket with Stardock support.