Suggestions to Stardock/GPG going forward (serious)
Stardock,
This prolonged logon issue sucks bigtime. Game crashed to desktop more often after later patched. Ok, bad stuff happen. Games have bugs, maybe you should have waited until you released. Whatever. Some serious suggestions to you going forward
- keep someone on emergence duty call also over the weekends (yes, that is when your customers are most active)
- inform gamers of current issues, e.g., have a server(s) status page or similar
- try to stabilize current game code before you launch new geographies or add new features
- tell us all what the heck happened after the fact. Too many logon attempts? Server id cache not flushed? Stolen ids?