Registration problems

from Sins Forums
    Did anyone else have a problem with their registration number not matching their online forum email number? That seems to be the problem I am having. I just bought the game yesterday and now it will not let me register it since it says that my number is not a valid one or that it does not match the email address that I supplied to Stardock and SoaSE. If anyone knows a fix for this and yes I double check the number when I entered it. Please respond to mucno@yahoo.com thanks.
GSM.
7,155 views 2 replies
Reply #1 from Sins Forums Top
You should contact support@stardock.com with this ;) It can get lost on the forums.
Reply #2 from Sins Forums Top
I just bought the game yesterday and now it will not let me register it since it says that my number is not a valid one or that it does not match the email address that I supplied to Stardock and SoaSE.
End of quote


If you bought it online direct, you shouldn't need to register it. If you used a different email address on the store as you use on forums/SDC though, that could cause the issue you're having. You'll want to contact support@stardock.com and request an account merge in that case.

As to the numbers themselves being different, that is completely normal. They should both be valid and treated as identical by the system.
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