Major account problem.

Hey, first post and i've just purchased the game, I put this here because its long and I didn't want to clutter the technical feedback thread with what might be a stardock client problem. I've bought dread lords through the stardock client so I know the basics however I haven't been part of a beta before.

I went to register the game after I purchased it, using the menu buttons, wondering why it wasn't showing up in the client. So I registered using the serial and sure enough it showed up as the demo.

After realising I needed to select the 'show pre-release button' I did and downloaded the full game, however now when the install comes to activate using the same number I get the error

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There was an error activating Sins of a Solar Empire, Error 0

The selected product failed to activate, please try again

Email (my email)
Password (my password)
AppId: sin
Path: "C:\Program Files\Stardock\TotalGaming\Sins of a Solar Empire\sig.bin

---

I've tried reinstalling and get the same error.

I've tried right clicking to activate and I get this error in the stardock client.

---

There was an error activating Sins of a Solar Empire, Error 0

The selected product failed to activate, please try again

Email: %email
Password: %password
AppID: %appid
Path: %Path

If you continue to have problems....

----

Double clicking the exe brings me to the activation screen, where I try to activate.

I get an Error Activating the product message.

I've had a look just now and I can't see a sig.bin file in that main directory at all.

This is my log it gave me straight after the install:


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Using silent activation with null serial mode.



Application start: 2007-2-7 15.57.11

Silent mode

Mode 2

Submitting activation request...

Download: success

Activation result: 1

Product successfully activated

Using silent activation with null serial mode.



Application start: 2007-2-7 17.46.2

Silent mode

Mode 2

Submitting activation request...

Download: success

Activation result: 1

Product successfully activated

Using silent activation with null serial mode.



Application start: 2007-7-27 12.21.40

Silent mode

Mode 2

Submitting activation request...

Download: success

Result parsing error (2)

Error activating the product

Please check the serial number that you have entered and ensure that it is associated with the email you used. Try to activate the product again. If you are using Stardock Central you can right-click on the product and attempt to activate without reinstalling. Please include this log file when contacting support@stardock.com.

Using silent activation with null serial mode.



Application start: 2007-7-27 12.32.12

Silent mode

Mode 2

Submitting activation request...

Download: success

Result parsing error (2)

Error activating the product

Please check the serial number that you have entered and ensure that it is associated with the email you used. Try to activate the product again. If you are using Stardock Central you can right-click on the product and attempt to activate without reinstalling. Please include this log file when contacting support@stardock.com.

Using silent activation with null serial mode.



Application start: 2007-7-27 13.7.10

Silent mode

Mode 2

Submitting activation request...

Download: success

Result parsing error (2)

Error activating the product

Please check the serial number that you have entered and ensure that it is associated with the email you used. Try to activate the product again. If you are using Stardock Central you can right-click on the product and attempt to activate without reinstalling. Please include this log file when contacting support@stardock.com.

Using silent activation with null serial mode.



Application start: 2007-7-27 13.9.13

Silent mode

Mode 2

Submitting activation request...

Download: failed HttpSendRequest

Result parsing error (1)

Error activating the product

Please check the serial number that you have entered and ensure that it is associated with the email you used. Try to activate the product again. If you are using Stardock Central you can right-click on the product and attempt to activate without reinstalling. Please include this log file when contacting support@stardock.com.





Application start: 2007-7-27 12.22.27

Downloading test internet data...

Download: success

Test internet data - success

Mode 1, short info

Submitting activation request...

Download: success

Result parsing error (2)

Error activating the product

Please check the serial number that you have entered and ensure that it is associated with the email you used. Try to activate the product again. If you are using Stardock Central you can right-click on the product and attempt to activate without reinstalling. Please include this log file when contacting support@stardock.com.



Application start: 2007-7-27 12.22.46

Downloading test internet data...

Download: success

Test internet data - success

Mode 1, short info

Submitting activation request...

Download: success

Result parsing error (2)

Error activating the product

Please check the serial number that you have entered and ensure that it is associated with the email you used. Try to activate the product again. If you are using Stardock Central you can right-click on the product and attempt to activate without reinstalling. Please include this log file when contacting support@stardock.com.



Application start: 2007-7-27 12.24.9

Downloading test internet data...

Download: success

Test internet data - success

Mode 1, short info

Submitting activation request...

Download: success

Result parsing error (2)

Error activating the product

Please check the serial number that you have entered and ensure that it is associated with the email you used. Try to activate the product again. If you are using Stardock Central you can right-click on the product and attempt to activate without reinstalling. Please include this log file when contacting support@stardock.com.



Application start: 2007-7-27 12.31.54

Downloading test internet data...

Download: success

Test internet data - success

Mode 1, short info

Submitting activation request...

Download: success

Result parsing error (2)

Error activating the product

Please check the serial number that you have entered and ensure that it is associated with the email you used. Try to activate the product again. If you are using Stardock Central you can right-click on the product and attempt to activate without reinstalling. Please include this log file when contacting support@stardock.com.



Application start: 2007-7-27 13.12.4

Downloading test internet data...

Download: success

Test internet data - success

Mode 1, short info

Submitting activation request...

Download: success

Result parsing error (2)

Error activating the product

Please check the serial number that you have entered and ensure that it is associated with the email you used. Try to activate the product again. If you are using Stardock Central you can right-click on the product and attempt to activate without reinstalling. Please include this log file when contacting support@stardock.com.