Unable to download the game with Stardock Central

from GalCiv2 Forums
I purchased Galctic Civillizations online the other day and have yet to be able to download the game with Stardock Central. Permissions were given to both my software and hardware firewall. Both firewalls have even been turned off and I am still unable to download. I try the option to download the files without entering the Stardock.net account and Stardock central just stays at, "Status: connecting to the required server. When trying to download the files with the Stardock.net account I get the connection error 1001 prompt. After that windows task manager is required to close down Stardock Central.

I have spent many frustrating hours trying different troubleshooting permutations with no degree of success. Does anyone have any suggestions of what the problem might be.
3,618 views 1 replies
Reply #1 from Stardock Forums Top
Perhaps this may be usefull (your Connection error 1001 is down a ways):

I keep trying to register my application under Stardock Central but it keeps telling me my registration failed.

There are two likely causes for this:

1) You are entering your registration under the wrong product name. For example, if you are registering Galactic Civlizations you first need to use the Drengin.net tab in the registration dialog. Then in the drop down list you need to select Galactic Civilizations as Drengin.net is the default product listest. Then enter your Email and Serial Number and click the Update button.

2) The second most likely cause is that you have either entered your serial number incorrectly or you are using the wrong email address. Please use the Serial Lookup option in Stardock Central by entering your email address. All registrations associated with that email address will be emailed to you. If the app you are trying to register is not listed then you should contact support@stardock.com to find the correct email address that your registration is associated with.

There is a \program files\stardock\sdcentral\login.txt file available with debugging information. You can send this file to support@stardock.com to help troubleshoot any difficulties. Please do not post it on message boards or newsgroups, as it contains your serial numbers.

' RETURN CODES

' 5 = Success: New Account Created and Email sent
' 4 = Success: Account Already Registered and Validated.
' 3 = Account already exists but the login failed because the password did not match, password has not been updated
' 2 = Account already exists but has not yet been validated
' 1 = Success/Validated
' 0 = Sucess/Expired
' -1 = Missing/Missing Arguments
' -2 = You have entered an Invalid Serial Number
' -3 = Registration already exists. You have entered an Invalid Email address.
' -4 = Invalid Account. Stardock.net account does not exist, must register account first.
' -5 = Nickname already in use
' -6 = Failed to lookup AccountID
' -7 = Missing Nickname Field
' -99 = Unknown Error
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Connection Error 1001

A Connection Error 1001 when first starting Stardock Central means something is blocking it from even being able to access the Internet. Please set your firewall software to trust SDCENTRAL.EXE, allow it to use cookies (for the Discussion features in SDC), and tell it to trust *.stardock.com (for trusted domains, if necessary).

If problems persist in connecting, please email \program files\stardock\sdcentral\login.txt to support@stardock.com.
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Unfortunately for some reason the Forum will not allow me to create a proper link so here is some further contact info:

The fastest way to get support is:

You can email us at: support@stardock.com

We are on IRC at irc.stardock.com #stardock

You can use the Stardock Forums or the Stardock Newsgroups

Our phone number is: 734-927-0677 - Option 2.


Please post back whether you've met with success or not .
As soon as I'm able I'll mention this post in chat and see if someone might have alternate suggestions.