Game Crashes at Startup - Stardock.net Forums

Reply #26 March 28, 2020 1:01 PM from

Offworld Forums Top

Oh wow you are right! I did not notice that it was the same day I started using Citrix that my game stop working. I uninstalled it and now, the game is working again! Thank you!

Reply #27 March 28, 2020 5:23 PM from

Stardock.net Forums Top

Hi! I have the free multiplayer version and wanted to play it for the first time via Steam, however it keeps crashing. I do have Citrix on my machine but need it for work. Is there any other solution? Thanks

Here's my error log:

File Size: 628400      File Time: 2019-09-12_184706
Version:
   Company:    Microsoft Corporation
   Product:    Microsoft® Windows® Operating System
   FileDesc:   Windows NT BASE API Client DLL
   FileVer:    10.0.18362.329
   ProdVer:    10.0.18362.329

Module 72
C:\WINDOWS\System32\PSAPI.DLL
Image Base: 0x762f0000 Image Size: 0x00006000
File Size: 17008       File Time: 2019-03-19_174520
Version:
   Company:    Microsoft Corporation
   Product:    Microsoft® Windows® Operating System
   FileDesc:   Process Status Helper
   FileVer:    10.0.18362.1
   ProdVer:    10.0.18362.1

Module 73
C:\WINDOWS\System32\clbcatq.dll
Image Base: 0x76300000 Image Size: 0x00080000
File Size: 512304      File Time: 2019-03-19_174520
Version:
   Company:    Microsoft Corporation
   Product:    Microsoft® Windows® Operating System
   FileDesc:   COM+ Configuration Catalog
   FileVer:    2001.12.10941.16384
   ProdVer:    10.0.18362.1

Module 74
C:\WINDOWS\System32\UMPDC.dll
Image Base: 0x76380000 Image Size: 0x0000d000
File Size: 46656       File Time: 2019-03-19_174518
Version:
   Company:
   Product:
   FileDesc:
   FileVer:    0.0.0.0
   ProdVer:    0.0.0.0

Module 75
C:\WINDOWS\System32\shlwapi.dll
Image Base: 0x76390000 Image Size: 0x00044000
File Size: 275240      File Time: 2019-03-19_174534
Version:
   Company:    Microsoft Corporation
   Product:    Microsoft® Windows® Operating System
   FileDesc:   Shell Light-weight Utility Library
   FileVer:    10.0.18362.1
   ProdVer:    10.0.18362.1

Module 76
C:\WINDOWS\System32\win32u.dll
Image Base: 0x763e0000 Image Size: 0x00017000
File Size: 89568       File Time: 2020-03-12_190306
Version:
   Company:    Microsoft Corporation
   Product:    Microsoft® Windows® Operating System
   FileDesc:   Win32u
   FileVer:    10.0.18362.719
   ProdVer:    10.0.18362.719

Module 77
C:\WINDOWS\System32\msvcp_win.dll
Image Base: 0x76400000 Image Size: 0x0007c000
File Size: 501232      File Time: 2019-10-09_160210
Version:
   Company:    Microsoft Corporation
   Product:    Microsoft® Windows® Operating System
   FileDesc:   Microsoft® C Runtime Library
   FileVer:    10.0.18362.387
   ProdVer:    10.0.18362.387

Module 78
C:\WINDOWS\System32\ucrtbase.dll
Image Base: 0x76480000 Image Size: 0x0011f000
File Size: 1178816     File Time: 2019-10-09_160210
Version:
   Company:    Microsoft Corporation
   Product:    Microsoft® Windows® Operating System
   FileDesc:   Microsoft® C Runtime Library
   FileVer:    10.0.18362.387
   ProdVer:    10.0.18362.387

Module 79
C:\WINDOWS\System32\imagehlp.dll
Image Base: 0x765a0000 Image Size: 0x0001b000
File Size: 97816       File Time: 2019-03-19_174438
Version:
   Company:    Microsoft Corporation
   Product:    Microsoft® Windows® Operating System
   FileDesc:   Windows NT Image Helper
   FileVer:    10.0.18362.1
   ProdVer:    10.0.18362.1

Module 80
C:\WINDOWS\System32\IMM32.DLL
Image Base: 0x765c0000 Image Size: 0x00025000
File Size: 143808      File Time: 2019-10-09_160210
Version:
   Company:    Microsoft Corporation
   Product:    Microsoft® Windows® Operating System
   FileDesc:   Multi-User Windows IMM32 API Client DLL
   FileVer:    10.0.18362.387
   ProdVer:    10.0.18362.387

Module 81
C:\WINDOWS\System32\RPCRT4.dll
Image Base: 0x765f0000 Image Size: 0x000bb000
File Size: 768488      File Time: 2020-02-13_075820
Version:
   Company:    Microsoft Corporation
   Product:    Microsoft® Windows® Operating System
   FileDesc:   Remote Procedure Call Runtime
   FileVer:    10.0.18362.628
   ProdVer:    10.0.18362.628

Module 82
C:\WINDOWS\System32\SETUPAPI.dll
Image Base: 0x76760000 Image Size: 0x00449000
File Size: 4518336     File Time: 2019-03-19_174532
Version:
   Company:    Microsoft Corporation
   Product:    Microsoft® Windows® Operating System
   FileDesc:   Windows Setup API
   FileVer:    10.0.18362.1
   ProdVer:    10.0.18362.1

Module 83
C:\WINDOWS\System32\profapi.dll
Image Base: 0x76bb0000 Image Size: 0x0001b000
File Size: 102760      File Time: 2020-03-12_190304
Version:
   Company:    Microsoft Corporation
   Product:    Microsoft® Windows® Operating System
   FileDesc:   User Profile Basic API
   FileVer:    10.0.18362.693
   ProdVer:    10.0.18362.693

Module 84
C:\WINDOWS\System32\crypt32.dll
Image Base: 0x76bd0000 Image Size: 0x000fb000
File Size: 1020032     File Time: 2020-01-16_141222
Version:
   Company:    Microsoft Corporation
   Product:    Microsoft® Windows® Operating System
   FileDesc:   Crypto API32
   FileVer:    10.0.18362.592
   ProdVer:    10.0.18362.592

Module 85
C:\WINDOWS\System32\coml2.dll
Image Base: 0x76cd0000 Image Size: 0x0005e000
File Size: 374488      File Time: 2019-03-19_174518
Version:
   Company:    Microsoft Corporation
   Product:    Microsoft® Windows® Operating System
   FileDesc:   Microsoft COM for Windows
   FileVer:    10.0.18362.1
   ProdVer:    10.0.18362.1

Module 86
C:\WINDOWS\System32\powrprof.dll
Image Base: 0x76d30000 Image Size: 0x00043000
File Size: 267528      File Time: 2019-03-19_174524
Version:
   Company:    Microsoft Corporation
   Product:    Microsoft® Windows® Operating System
   FileDesc:   Power Profile Helper DLL
   FileVer:    10.0.18362.1
   ProdVer:    10.0.18362.1

Module 87
C:\WINDOWS\System32\kernel.appcore.dll
Image Base: 0x76d80000 Image Size: 0x0000f000
File Size: 51336       File Time: 2019-03-19_174518
Version:
   Company:    Microsoft Corporation
   Product:    Microsoft® Windows® Operating System
   FileDesc:   AppModel API Host
   FileVer:    10.0.18362.1
   ProdVer:    10.0.18362.1

Module 88
C:\WINDOWS\System32\bcrypt.dll
Image Base: 0x76d90000 Image Size: 0x00019000
File Size: 96032       File Time: 2019-08-10_050704
Version:
   Company:    Microsoft Corporation
   Product:    Microsoft® Windows® Operating System
   FileDesc:   Windows Cryptographic Primitives Library
   FileVer:    10.0.18362.267
   ProdVer:    10.0.18362.267

Module 89
C:\WINDOWS\System32\gdi32full.dll
Image Base: 0x76db0000 Image Size: 0x0015a000
File Size: 1413632     File Time: 2020-03-12_190306
Version:
   Company:    Microsoft Corporation
   Product:    Microsoft® Windows® Operating System
   FileDesc:   GDI Client DLL
   FileVer:    10.0.18362.719
   ProdVer:    10.0.18362.719

Module 90
C:\WINDOWS\SYSTEM32\ntdll.dll
Image Base: 0x76f20000 Image Size: 0x0019a000
File Size: 1664896     File Time: 2020-03-12_190304
Version:
   Company:    Microsoft Corporation
   Product:    Microsoft® Windows® Operating System
   FileDesc:   NT Layer DLL
   FileVer:    10.0.18362.719
   ProdVer:    10.0.18362.719

Module 91
C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_2db0ca1678005553\nvwgf2um.dll
Image Base: 0x780d0000 Image Size: 0x02252000
File Size: 35966320    File Time: 2020-03-19_150628
Version:
   Company:    NVIDIA Corporation
   Product:    NVIDIA D3D10 drivers
   FileDesc:   NVIDIA D3D10 Driver, Version 445.75
   FileVer:    26.21.14.4575
   ProdVer:    26.21.14.4575

== [end of error.log] ==

Reply #28 March 28, 2020 5:41 PM from

Offworld Forums Top

You can disable the virtual "device" of citrix while you want to play games and reenable it afterward.
More info here:
https://steamcommunity.com/discussions/forum/1/1743358239830363122/

Reply #29 March 28, 2020 6:39 PM from

Offworld Forums Top

Yup, can confirm that it was cytrix causing the issue.

Followed this step and was able to launch the game. Will have to undo to launch cytrix.

You can also open up the Device Manager and disable the "Citrix Virtual Bus Enumerator". You might have to re-enable it to use Citrix.

Reply #30 March 30, 2020 6:15 PM from

Offworld Forums Top

That actually worked. The only problem is that people use Citrix Workspace to log into work remotely (especially since there's currently a mandatory work-from-home order). Maybe the next bug fix can work around this issue?

Reply #31 March 30, 2020 6:39 PM from

Offworld Forums Top

For now it's fine, easy enough to disable and enable the service! But like mforkash said, would be great if it could get fixed Might be something on citrix's end too and not something these guys can do.

Reply #32 April 2, 2020 11:46 AM from

Offworld Forums Top

Quoting Mr., reply 25

I had a VERY similar problem with Cities: Skylines, and they said the problem was with having the program Citrix Workspace installed on the same computer. Can't explain why that would be a problem, but uninstalling that program fixed my boot issues with both Cities: Skylines and OTC, so I hope it works for other people.

Thanks for this. We have heard that Citrix Workspace has caused problems for other players too.

For everyone else, it owuld also be helpful to see the files from ../My Games/Offworld/Logs/ directory

Reply #33 April 2, 2020 5:46 PM from

Offworld Forums Top

So i am here with the same problem. I don`t use citrix, and the error is:
UnhandledException: The requested operation caused a stack overflow.
at (wrapper managed-to-native) Epic.OnlineServices.Platform.PlatformInterface:EOS_Platform_Create (Epic.OnlineServices.Platform.OptionsInternal&)
at Epic.OnlineServices.Platform.PlatformInterface.Create (Epic.OnlineServices.Platform.Options options) [0x00000] in <filename unknown>:0
at EpicManager.InitializeEpic () [0x00000] in <filename unknown>:0
at EpicManager.InitializeEpicManager () [0x00000] in <filename unknown>:0
at AppMain.Start () [0x00000] in <filename unknown>:0
my drivers are up to date, what`s wrong?

Reply #34 April 13, 2020 4:52 PM from

Offworld Forums Top

I also have crashs and i dont use citrix

00:00 - Logfile is located at: C:/Users/snipp/Documents/My Games/Offworld/Logs/output.txt

00:00 - [LogglyManager] Sending INDIVIDUAL messages

00:00 -

-------------------------------------- Device Properties ---------------------------------

Unity Version: 5.6.3p1

Unity Platform: WindowsPlayer

DeviceName: DESKTOP-VMFU2DN

DeviceType: Desktop

ProcessorType: Intel(R) Core(TM) i5-7600K CPU @ 3.80GHz

OperatingSystem: Windows 10 (10.0.0) 64bit

ProcessorCount: 4

SystemMemorySize: 16317MB

GraphicsDeviceName: GeForce GTX 1660 Ti/PCIe/SSE2

GraphicsDeviceVendor: NVIDIA Corporation

GraphicsDeviceVersion: OpenGL 4.5.0 NVIDIA 445.75

GraphicsMemorySize: 3072MB

GraphicsShaderLevel: 50

SupportsShadows: True

------------------------------------------------------------------------------------------

00:00 - [App] Offworld Version: 1.23.35836

00:00 - [App] AppMain::Start #0

00:01 - [OptionsSave] Loading: C:/Users/snipp/Documents/My Games/Offworld/GraphicsOptionsSave.xml and C:/Users/snipp/Documents/My Games/Offworld/EpicCloud/GameOptionsSave.xml

00:01 - [Text] SetLanguage: BRAZILIAN

00:01 - [OptionsSave] Saving: C:/Users/snipp/Documents/My Games/Offworld/GraphicsOptionsSave.xml and C:/Users/snipp/Documents/My Games/Offworld/EpicCloud/GameOptionsSave.xml

00:01 - [Rendering] Resolution changed, Previous: 1914x1050 (Fullscreen), Target: 1914x1050 (Fullscreen), Actual: 1914x1050 (Fullscreen), Monitor: 0->0

00:02 - [Epic] Logging in with exchange code: 04dbc09ceb6448e3be4a0aa4e744f20c

00:02 - [Tachyon] Initializing Tachyon with version number:1.23.35836

00:02 - [Tachyon] Requesting Seasons List

00:03 - [Remote Settings] Updated remote settings

00:03 - [LogglyManager] ENABLED

00:03 - [LogglyManager] Activate on error is OFF

00:03 - [LogglyManager] Send full log if error is OFF

00:03 - [App] SwitchScreens(Start)

00:05 - [Tachyon] Requesting cached Tachyon Authentication.

00:05 - [Tachyon] Requesting Tachyon Authentication.

00:05 - [Epic] Failed to map Epic IDs: InvalidParameters

00:05 - [Tachyon] Authentication success.

00:05 - [Tachyon] Requesting agents available

00:05 - [Tachyon] Standalone servers available

00:08 - [App] SwitchScreens(SinglePlayer)

00:16 - [App] SwitchScreens(Skirmish)

00:16 - [SkirmishScreen] No valid skirmish settings, using defaults

00:54 - Server set: 192.168.1.5:0,EPIC_8516945fcfdd4fd3b3f86e7c5a90c777

00:54 - Name: Snippao, ID: 192.168.1.5:0,EPIC_8516945fcfdd4fd3b3f86e7c5a90c777

00:54 - [App] AppMain::LoadMainGameScene

00:54 - [App] AppMain::Start #1

00:54 - [App] Starting Loading Manager Coroutine 0

00:54 - [App] AppMain::OnDestroy #1

00:54 - [App] Creating New GameServer

--------------ClientConnectionData---------------

MatchID: ab31714b-5a6a-4b03-a9ca-ac110eec44b5

Player 0: active(True), pending(False), gameLoaded(False), steamid(192.168.1.5:0,EPIC_8516945fcfdd4fd3b3f86e7c5a90c777), tachyonid(00000000-0000-0000-0000-000000000000), name(Snippao), handicap(4), team(0)

Player 1: active(False), pending(True), gameLoaded(True), steamid(), tachyonid(00000000-0000-0000-0000-000000000000), name(), handicap(4), team(1)

Player 2: active(False), pending(True), gameLoaded(True), steamid(), tachyonid(00000000-0000-0000-0000-000000000000), name(), handicap(4), team(2)

Player 3: active(False), pending(True), gameLoaded(True), steamid(), tachyonid(00000000-0000-0000-0000-000000000000), name(), handicap(4), team(3)

Player 4: active(False), pending(True), gameLoaded(False), steamid(), tachyonid(00000000-0000-0000-0000-000000000000), name(), handicap(0), team(-1)

Player 5: active(False), pending(True), gameLoaded(False), steamid(), tachyonid(00000000-0000-0000-0000-000000000000), name(), handicap(0), team(-1)

Player 6: active(False), pending(True), gameLoaded(False), steamid(), tachyonid(00000000-0000-0000-0000-000000000000), name(), handicap(0), team(-1)

Player 7: active(False), pending(True), gameLoaded(False), steamid(), tachyonid(00000000-0000-0000-0000-000000000000), name(), handicap(0), team(-1)

Player 8: active(False), pending(True), gameLoaded(False), steamid(), tachyonid(00000000-0000-0000-0000-000000000000), name(), handicap(0), team(-1)

Player 9: active(False), pending(True), gameLoaded(False), steamid(), tachyonid(00000000-0000-0000-0000-000000000000), name(), handicap(0), team(-1)

-------------------------------------------------

00:54 - [App] Seed: 32763

00:55 - [Replay] Creating replay file: C:/Users/snipp/Documents/My Games/Offworld/Replays/Replay.bin

00:55 - [Tachyon] Match ID: 042fba6d-6c69-4e4d-af85-b224a01fd10d

00:55 - [UI] HUDDirector::Awake

00:55 - [UI] HUDDirector::Start

00:55 - [Tachyon] Report transmit response success.

00:56 - [UI] HUDDirector::DoFirstUpdate

00:56 - [UI] HUDDirector::SetupGameCamera

00:58 - [App] GameSettings:

-------GameSettings--------

Seed: 32763

Width: 66

Height: 66

NumPlayers: 4

NumObservers: 0

NumHumans: 1

NumTeams: 4

GameSpeed: 2

MapSize: 2

TerrainClass: 2

Latitude: SOUTH

ResourceMinimum: 1

ResourcePresence: 2

ColonyClass: NONE

RulesSet: 0

GameSetup: 0

LevelType: NONE

Location: MARS

ScenarioDifficulty: NONE

MapPath:

MapName:

SkipWin: False

---------------------------

00:58 - [App] Ending Loading Manager Coroutine 0

02:59 - [App] LoadingManager.ExitGame

02:59 - [OptionsSave] Saving: C:/Users/snipp/Documents/My Games/Offworld/GraphicsOptionsSave.xml and C:/Users/snipp/Documents/My Games/Offworld/EpicCloud/GameOptionsSave.xml

02:59 - [App] SwitchScreensButDontLoad(SinglePlayer)

02:59 - [Replay] Closing replay file: C:/Users/snipp/Documents/My Games/Offworld/Replays/Replay.bin

02:59 - [RakNet] No one is connected

02:59 - [UI] HUDDirector::OnGameEnd

02:59 - Server set: 192.168.1.5:0,EPIC_8516945fcfdd4fd3b3f86e7c5a90c777

02:59 - [App] AppMain::LoadMainGameScene

02:59 - [UI] HUDDirector::OnDestroy

03:00 - [App] AppMain::Start #2

03:00 - [App] Starting Loading Manager Coroutine 1

03:00 - [App] AppMain::OnDestroy #2

03:00 - [App] Creating New GameServer

--------------ClientConnectionData---------------

MatchID: ab31714b-5a6a-4b03-a9ca-ac110eec44b5

Player 0: active(True), pending(False), gameLoaded(True), steamid(192.168.1.5:0,EPIC_8516945fcfdd4fd3b3f86e7c5a90c777), tachyonid(00000000-0000-0000-0000-000000000000), name(Snippao), handicap(4), team(0)