Serial Key and Entrenchment

from Stardock Forums

My brother and I bought the entrenchment expansion to play together. He bought both copies and gave me one of the keys. Flash forward a year later my computer died and I got a new one. When I go to install with Impulse I see that I don't have entrenchment listed anymore, so I talked to my brother and it says he has two copies of entrenchment under his account. Is there any way he can recover the serial key, or get the registration for one moved over to my account?

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Reply #1 from Sins Forums Top

If he accidentally purchased both on his account rather than doing one as a gift to yours, have him contact support@stardock.com with the details and they can sort it out.