Waiting for your game to arrive? Info about our shipping process here!
We're working as fast as we can, we promise!
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Sins Forums
Sins Forums
Hey everyone out there!
Just wanted to pass on some info about our shipping process that may help.
We use a software packing company to ship our games for us. They are working as hard as they can to ship out quite a large number (thousands) of games. The packages are being shipped out of their warehouse near Cincinnati, Ohio. They use USPS Priority Mail which takes 2-3 business days to most US locations. International packages are being sent via International First Class mail, which can take 1-2 weeks to arrive.
We are asking for your patience. We cannot pinpoint when packages are shipping for pending orders, but rest assured that we are sending your information to our partner on a daily basis as orders come in. The date your orders leave the warehouse becomes available to us after shipment is completed.
As you can imagine, we have been flooded with emails asking "where's my game". If you have sent an email to sales@stardock.com, we are working through them as fast as we can. Sometimes we have to give a generic response because our shipping company has your information and is processing the order, but cannot provide a specific date when your game will be shipped. We do know that games have begun to arrive on doorsteps on Friday and Monday.
I wish we had the manpower and resources to ship as quickly as larger entities like Amazon. Believe me, I love it when they ship out my stuff before it actually comes out so I get it on the release date! This is definitely a learning experience for us and we are watching how this pans out very carefully.
I hope most of you have downloaded the game and are already enjoying it. If you haven't received any registration information and believe this is in error, you can always pop your email address into the form at https://www.stardock.com/support/ to get it straightaway.
Again, please be patient with us, we are doing the best we can! Back to email I go...
Melissa and Kim
(the gals behind the email)
Just wanted to pass on some info about our shipping process that may help.
We use a software packing company to ship our games for us. They are working as hard as they can to ship out quite a large number (thousands) of games. The packages are being shipped out of their warehouse near Cincinnati, Ohio. They use USPS Priority Mail which takes 2-3 business days to most US locations. International packages are being sent via International First Class mail, which can take 1-2 weeks to arrive.
We are asking for your patience. We cannot pinpoint when packages are shipping for pending orders, but rest assured that we are sending your information to our partner on a daily basis as orders come in. The date your orders leave the warehouse becomes available to us after shipment is completed.
As you can imagine, we have been flooded with emails asking "where's my game". If you have sent an email to sales@stardock.com, we are working through them as fast as we can. Sometimes we have to give a generic response because our shipping company has your information and is processing the order, but cannot provide a specific date when your game will be shipped. We do know that games have begun to arrive on doorsteps on Friday and Monday.
I wish we had the manpower and resources to ship as quickly as larger entities like Amazon. Believe me, I love it when they ship out my stuff before it actually comes out so I get it on the release date! This is definitely a learning experience for us and we are watching how this pans out very carefully.
I hope most of you have downloaded the game and are already enjoying it. If you haven't received any registration information and believe this is in error, you can always pop your email address into the form at https://www.stardock.com/support/ to get it straightaway.
Again, please be patient with us, we are doing the best we can! Back to email I go...
Melissa and Kim
(the gals behind the email)
