activation is not working

https://store.stardock.com/myaccount/productkeystatus/3824189
from Stardock Forums

Hi,

itsupport@mirrorcontrols purchased 25 licences Fences

But we can't activate Fence, when we log in we can only see 2 2.x licences en not the 25 3.x.

Order number is 4175702.

Maybe the order is registered under our suppliers name: Insight.

How do we activate the software.

Yours sincerely,

ICT support

MCI Netherlands

3,934 views 6 replies
Reply #1 from Stardock Forums Top

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.

Reply #2 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

That order was placed by pu******@compuwave.de.  They would have been given the keys at the time of purchase and still have an email record of the purchase / keys.  Please contact them for details on it. 

That said, one person from your company had activated one of the keys.  They are 

rin*******@mirrorcontrols.com 7/16/2018 5:10:34 AM

It might be prudent to see them as they may have the rest of the keys.

----------------
Sean Drohan
Stardock Customer Service Manager

Elemental: Reforged
Reply #3 from Stardock Forums Top

Ok,

I think i know who that is, who activated one key. But when you try to activate a key you have to fill in your email address. Does that mean that all 25 licences now can be installed with a key and the emailaddress 

rin*******@mirrorcontrols.com

??

Reply #4 from Stardock Forums Top

Quoting itsupport74, reply 3

 Does that mean that all 25 licences now can be installed with a key and the emailaddress 

rin*******@mirrorcontrols.com

??

End of itsupport74's quote

A good question and one I wish more people would ask / know.

No, a key is not tied to an (email) account until it is activated for the first them - only then is it tied to that account.  That order has many keys (the rest) that have never been activated yet.

----------------
Sean Drohan
Stardock Customer Service Manager

Reply #5 from Stardock Forums Top

OK, but now i'm lost.

If i try to fill in an activation key, i get the answer that the email address is unknown, when i log in to the portal with the (known to me) credentials i get the 2 2.x licences.

How do i activate a key, where can i find an overview which keys are used / activated.

I tried on my own computer to activate Fence and that worked fine with the emailaddress rin*******@mirrorcontrols.com

(I de-activated it after that)

Reply #6 from Stardock Forums Top

OK,

Last update: i tried to activate a new key and a new emailaddress and it worked fine. So the problem was that we were trying to activate a already activated key (that we did not know off). As it's documented now there should be no problems anymore. Thanks for your help.