its been many weeks and i still cant play

been trying to connect for 30min with a friend of mine. havent test for one full week though i would let some time

and now, its worse than ever

game crash during the connection window before the lobby ingame.

4 times in a row

....come on, wtf is going on

all ports are open, everything is ok from my point

edit : and now i have "INVALID USER NAME OR PASSWORD"

cant even connect online

can i still get a refund? its unplayable