Issues updating avatar

Throws up a server error

from Stardock Forums

So, I am trying to update my avatar. It tells me I must use the Stardock Account page to update. Fine, but it takes me here when I follow through the hyperlink. This is what I see:

Runtime error in Accounts page

82,223 views 17 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. I just tried the link you post here and it work for me. Please try again. If its still not working please try another browser or try Incognito/Private Mode for Chrome/Firefox browser.

Try it again and let us know if you still need our assistance.

Thanks

Basj,
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

I tried again with MS Edge and got the same result. But if it works for you then I don't know what the issue could be.

Galactic Civilizations IV
Reply #3 from Stardock Forums Top

Yes, it still work for me. Here a screenshot of it

Anyway, I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate you feedback and patience.

Thank You,
Basj
Stardock Community Assistant.

Reply #4 from Stardock Forums Top

Quoting Fulgrymm, reply 2

I tried again with MS Edge and got the same result. But if it works for you then I don't know what the issue could be.
End of Fulgrymm's quote

If you use Chrome, try doing it in an incognito window.

Sean Drohan
Stardock Support Manager

Reply #5 from Stardock Forums Top

Tried again with Chrome in incognito and still got the server error in return.

Reply #6 from WinCustomize Forums Top

I could be wrong, but if memory serves, you must update avatars at JoeUser.

 

Has this changed?

Reply #7 from WinCustomize Forums Top

If i remember right i had to use account page as well. Believe joeuser directs towards that account page. I just checked Joeuser. the images button does not work.

Reply #9 from Stardock Forums Top

Tried the link, still get the runtime error.

Reply #10 from Stardock Forums Top

Hello,

Sorry to hear you are having issues.

Did you try different browsers ?

 


AzDude
Stardock Community Assistant

Reply #11 from Stardock Forums Top

I've tried Firefox, Edge, and Chrome.

Reply #12 from WinCustomize Forums Top

Gotta go thru account page as it instructs. Worked fine on Internet explorer.

Reply #13 from Stardock Forums Top

Just tried with Internet Explorer. Same result. My account must be cursed.

Reply #14 from Stardock Forums Top

Hello,

Have you try using different computer or tablet or Handphones.

Thank you,

Basj
Stardock Community Assistant.

Reply #15 from Stardock Forums Top

Quoting alyiasharma, reply 15

I am also facing same issue please help me to solve this problem.
End of alyiasharma's quote

Have you tried suggestion as listed above?

Thank you,

Basj
Stardock Community Assistant.

Reply #16 from Stardock Forums Top

This has been an issue for me so many years but I managed to change mine now. I did it through JoeUser, you'll need to have a Flash plugin and allow it to function then you can change it in the JoeUser. I still can't access the account page, it still showing up the same RunTimeError but since I find a way to get around it, it is fine for me.

Reply #17 from WinCustomize Forums Top

We have identified that error on the account page and have corrected the problem.  Thank you for reporting it. You should now be able to access the Account Management page and update your avatar.