MBJODET MBJODET

Extremely disappointed in patching process

Extremely disappointed in patching process

Email activaction for a game patch? You can't be serious?

Activation for windows is a small nuisance, but it's an operating system, so I guess I can see it. But requiring email activation for a game patch? Who thought this was a good idea? How does this work? I've sent off my request to the activation wizard, I'm assuming I'll be sent some sort of key. Will that key always work for my copy of the game? Or if I re-image my pc and reinstall this game will I need to send another email?

If that is the case then this game is only a viable product as long as stardock has not been sold, gone broke, goes out of the game business. Quick, how many classic computer games can you name from the past ten years whose publishers are gone? Most of them?

Thanks for not using starforce, but this process needs to be re-thought. There must be a better way to do this.

Sincerely,

Very annoyed customer
29,415 views 33 replies
Reply #26 Top
@MBJODET

I respect your post and where it is coming from, even if I don't agree with you.

Some points though:


What if you came home and put a dvd in your dvd player, but it wouldn't play. Not until you called or emailed the company you bought it from, and they gave you a code to 'turn on' the disc in your player. Then, six months later, you buy another dvd player and the disc won't work. You have to call or email the company again.


Blu-Ray and possibly HD-DVD have this idea in their specifications; effectively validating the copy of the Disc against the original machine it was played in and checking whether you are authorised to play it. This is not to say this is what will happen in the first or any Blu-Ray machines but the specifications support it.

Sony have a patent for technology that effectively (though whether it will be implemented with the PS3 is unknown) says once you play it for the first time in a machine then it can only be played on that machine and no other. No taking it around to your mates to play, bought a new machine, need to get it transferred.

These ideas require connectivity to the net to make them happen. Want further proof that companies are actively thinking along these lines try this Link about the Trusted Computing Platform, it makes the stuff Stardock do look like an absolute drop in the ocean.

Whether you like it or not the world is moving to an idea of internet enabled devices having basic internet connectivity (or relatively easy access to it) and these patents and ideas are assuming that! You don't like that, you have your choices but I believe in time that those choices will become harder and harder to make.

The problem as I see it is there is a tug of war between fair use rights (convenience) and protecting intellectual capital. What I would like to see is a happy middle ground where both sides concede some ground to achieve a common goal. In Stardocks model they don't require you to:
1) Use a serial to play version 1 of the game (and reviewers generally note if a retail version game is not finished, and they generally didn't state that with GalCiv II).
2) Don't install an intrusive copy protection system.
3) Don't make you carry around a cd.
4) When you have lost the CD you can redownload the entire game (free backup facility, first thing to note many game companies don't offer this, secondly I have seen software companies charge for such a service).

The problem is a lot of other companies think that isn't enough they want to lock down your computer so you are effectively running what they want, when they want and how they want. You think Windows Activation is bad, if TCPA had their way they would dictate exactly that, note that can cover hardware as well as software.

I don't want to see computing move in the direction of the TCPA model, so I vote for a model (with my hard earned cash) for someone who is giving back some respect to the consumer, its not perfect but there are never any easy ways to keep everyone happy without opening yourself to massive exploitation.

Not trying to swing you around MBJODET just explaining a point of view I have.

Another 2 pennies.

Have a good day.

AR
Reply #27 Top
Hello. I have got the game today installed it and added the 1.1 patch. And what I see? Enter email and code? What the hell. I have the game on my second PC and I do not want to have inet there. So what now? Can I install the game on the PC with inet and register? How will I play the game then? Shall I send activaton email? Is the sig.bin file specific for computer, or can I just copy it to my second PC? Moreover I was forced to use the email address I have in work as my personal one was not working when making a profile here. PLEASE HELP ME, I want to play 1.1!

Oh and what to do if I have problems recognize if it is 0 or O? Shall mak a guess?
Reply #28 Top
Case in point:

48 hours ago I sent in a request for an email activation. 20 hours later I receive a response requesting I provide information about my place of purchase. I responded this information was optional according to the directions and I did not wish to provide it. It has been over 24-hours since my response and I have not received any further updates. According to your company posts, response should be about an hour during the work week. It is this fiasco that I have been trying to avoid all along (see my posts on your site). Being dependent on your company to respond now or three years from now is the problem. In any case, I have effectively purchased an overpriced coaster. I am truly disappointed and your lack of response has only proven my point. You can assume I will no longer be supporting your company, its products, or people. Moreover, I will go out of my way to dissuade others from purchasing your products.
Reply #29 Top
Exactly. I sent an activation email and I recieved an answer that those O are zeros. What a company is this if they even can not write down zero in a different format from O. And maybe I missed it, but on the box and in the download section, there is not a single word about the need of inet connection. All I could find was that I need the serial number. So I am gonna make a last try. I am gonna take my inet connection from my second PC to my gaming one, which I have been hoping to have offline all the time, just because this stupid activation. And I hope it will work, because I have already installed and activated the game at work. I was naive and was thinking that bringing the activation file home will allow me to play the game I PAID FOR. And I plan to buy a new graphics card in 5 months. This means a new activation, right? And please, stop these advice like you can play version 1.0 I can not. It crashes in the same turn over and over every game I tried to play. Sometime it takes more, sometime it takes less turns. I wonder how could reviewers missed this. Is there some way to change the system? Like EGOSOFT? You have to register at their webpage to download updates. But you can download them anywhere you want.


Oh and I better do not mention Stardock's support as there is not one. This was the first and also the last product I have ever bought from Stardock. I will never do the same mistake again.
Reply #30 Top
Exactly. I sent an activation email and I recieved an answer that those O are zeros. What a company is this if they even can not write down zero in a different format from O


I was perfectly capable of noting the difference. I'm sure it says in the manual you need Inet to do updates, and when you do it's done without hassle. Just update serial, and it's all done. Permanently. If you would like your computer damaged and treated like a crimminal with obtrusive copy protection, fine.

Also, as is stated ON EVERY BUG REPORT IN THE ENTIRE FORUM, please post a debug.err file, so we can see the problem. The reviewers "missed" this as it didn't happen to them, it's your machine not being great with it. Maybe update drivers?

I'll ignore the support comment, if you had a bad experience bad luck. Most people haven't.
Reply #31 Top
Well maybe you do not have the latest Paradox version. It is impossible to find out if it is zero or O. I asked 5 people. Yes, the manual. And how can I read the manual before I buy the game?
Computer damaged? That is why I do not have inet on my PC! Hence Stardock is forcing me to have it there. This is what will damage my PC, not a copy protection.

Ragrding the crashes. I have a completely new PC (Athlon64 3200+, 1 GB RAM, 6600GT....) with latest drivers and only Oblivion and Galciv2 installed. And the game crashed on my previous PC as well. I can even send you those savegames which will crash once you hit NEXT TURN. I will try to update the game at home this afternoon, hoping I will not catch a virus or spyware as I do not have any firewall and antispyware installed (why put it on a offline PC?).
Reply #32 Top
I can even send you those savegames which will crash once you hit NEXT TURN.

Have you send them (they compress very nicely) to gc2bugs@stardock.com, along with a smartexception report and the debug.err file?
Reply #33 Top
Not yet, I will send them tomorow. Meanwhile I have just sent an activation email from my second PC at home. So I hope the answer will be quick and positive. I really do not like the idea of putting inet connection to an unsecured PC. And installing a firewall, antivirus and antispyware just because I want to make one connection seems stupid to me. I will let you know how the email went.