Wel lyou know it does say "EXPECT" and "DEMAND" as qualifiers.
Yeah I demand a refund if a game doesn't work on my computer, but I don't get it..
Well actually, stardock does give refunds within 10 days or something. But what if a patch breaks compatability and another patch isn't made to fix it? 
That said.. I did preorder within 2 hours of the preorder being availible many months back because it was Stardock and Scathis/GPG working on it as an indipendant publisher. And I'm just as happy with Tyo taking over.. Stardock DOES follow everything on that list, even though they use the words "expect' and "demand".
They also let games have time to get polished up pretty nicely, and usually have good post-release support.