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Chibba
Chibba
Join Date 03/2008
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Mini Dump Strikes Back!

April 1, 2008 6:51:19 PM from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

            Ok heres what happend.

I got a minidump. I told stardock in an email. they replied back saying "can you please send us the following data so we can figure out your problem." I replied with the data. I waited a day...no respawns...sent anouther...day laer still no respawns... one more time...and guess what...no respawns.

I love your game guys but these mini dumps are killing me and i cant get and respawns fro you. So im sure this wont help but could i get a forum admins help or something. I jsut want to play on my large map without all these mini dumps.

 

  Thank you,

Matt

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Chibba
Annatar11
Join Date 11/2006
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Reply #1 April 1, 2008 7:07:12 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums
Generally, they won't reply to minidump mails (time issues) individually because they get so many. Most fixes are just patched in. There are currently two known causes of minidumps that are not mod or driver related, and IC hopes to have them fixed by 1.1.

Don't get upset because you're not getting a quick reply - even if an issue is confirmed it can take a while to fix. The fact that they asked you for more info should prove that they're analyzing and working on it
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Chibba
Chibba
Join Date 03/2008
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Reply #2 April 1, 2008 7:23:27 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums
Ya but playing on maps with more then 50 planets or so is impossible... oh and did i mention the last time i replied to them was ovr a week ago. No big deal though. I guess greedy people never get what they want. Maybe I should try playing on a map with less then 100+ planets...
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Chibba
Blair Fraser
Join Date 10/2006
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Reply #3 April 1, 2008 7:24:11 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Annatar is right but I'd also like to add you will get a faster response, if there is a need for one if you send the minidump to support@ironcladgames.com. We are also adding an autoresponder soon with a list of solutions to common problems.

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Chibba
Chibba
Join Date 03/2008
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Reply #4 April 1, 2008 8:33:34 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums
Annatar is right but I'd also like to add you will get a faster response, if there is a need for one if you send the minidump to support@ironcladgames.com. We are also adding an autoresponder soon with a list of solutions to common problems.


*Calm voice* Those are the people I emailed. Ironclad/stardock ahh whats the difference.  
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