I always find it easier to write a support ticket with an uploaded save game, prefs.ini and debug.err to get these kind of problems fixed.
On the contrary, we (support) would ask you to put such issues in the forums for the exact exercise that was done here. Not only were support and devs involved, but other seasoned users like yourself can also contribute. Furthermore, this thread is now part of any future search by anyone having a like issue. This would not be possible for a ticket.
If it was determined that there was a core game issue, it would get elevated internally (a ticket).
Stardock Support Manager