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Rathi2281
Rathi2281
Join Date 02/2020
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Problem receiving free games keys

February 3, 2020 6:41:33 AM from Stardock ForumsStardock Forums

I tried to get two free games:
Dead Man's Draw
Offworld Trading Company's multiplayer.
But every time I click "Validate and Get Key" I got:
"An error occured.
Sorry, there was an unexpected error processing your request. Please try again later.
If this problem continues please contact support@stardock.com for assistance.".

I sent an e-mail to support, but they answered that they do not provide e-mail support for that kind of problems. And that I should ask here.
So, can someone help me, please?

PS.
I did all previous steps and got e-mails with:
"We're almost there! Click the confirmation button below to receive your Steam key for Offworld Trading Company's multiplayer client and to receive email notifications about future events, content and promotions."
"We're almost there! Click the confirmation button below t' loot yer Steam key for Dead Man's Draw and to receive email notifications about future events, content 'n promotions."

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Rathi2281
robaz5901
Join Date 02/2020
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Reply #1 February 3, 2020 8:55:17 AM
from Stardock ForumsStardock Forums

I have the same problem. Anyone solved it?

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Rathi2281
SchismNavigator
Join Date 06/2012
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Reply #2 February 3, 2020 9:09:47 AM
from Stardock Games ForumsStardock Games Forums

We are investigating right now.

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Rathi2281
Tanto faz7951
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Reply #3 February 3, 2020 9:38:49 AM
from Stardock Games ForumsStardock Games Forums

same problem for me

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Rathi2281
Kalter1549
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Reply #4 February 3, 2020 9:49:44 AM
from Stardock ForumsStardock Forums

Same problem

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Rathi2281
crestonos5679
Join Date 02/2020
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Reply #5 February 3, 2020 9:56:08 AM
from Stardock ForumsStardock Forums

 

I have a problem too

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Rathi2281
Rewind84
Join Date 01/2014
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Reply #6 February 3, 2020 10:00:08 AM
from Stardock Games ForumsStardock Games Forums

i can not get to the page to take a key from yesterday !

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Rathi2281
Mdk256224
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Reply #7 February 3, 2020 10:02:51 AM
from Stardock ForumsStardock Forums

me too   

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Rathi2281
Kaerons
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Reply #8 February 3, 2020 10:05:51 AM
from Stardock ForumsStardock Forums

Another one here. Subscribing for news

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Rathi2281
dusk362
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Reply #9 February 3, 2020 10:08:38 AM
from Stardock Games ForumsStardock Games Forums

Same problem here too.

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Rathi2281
Wanhjo
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Reply #10 February 3, 2020 10:09:01 AM
from Stardock ForumsStardock Forums

The same problem here. The link is not working.

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Rathi2281
Mc_X
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Reply #11 February 3, 2020 10:31:10 AM
from Stardock ForumsStardock Forums

same problem... funny promos...

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Rathi2281
Jantrance
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Reply #12 February 3, 2020 10:46:59 AM
from Stardock Games ForumsStardock Games Forums

Sadly the same problem for me as well. Clicking on the link in the email does nothing....

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Rathi2281
nacho[CL]3430
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Reply #13 February 3, 2020 10:53:57 AM
from Stardock Games ForumsStardock Games Forums

same here

 

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Rathi2281
Eterraniel1108
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Reply #14 February 3, 2020 11:03:11 AM
from Stardock ForumsStardock Forums

Same problem here, link results in a 403 error

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Rathi2281
phoenixclaws9477
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Reply #15 February 3, 2020 11:06:42 AM
from Stardock ForumsStardock Forums

Same link shows a blank screen now.

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Rathi2281
janp2
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Reply #16 February 3, 2020 11:07:11 AM
from Stardock Games ForumsStardock Games Forums

Thar be a problem

 

If you are a first time customer of Stardock Games (through Steam), we request that you first fully open a Stardock Game through Steam. You may have come here directly from our game launcher, but it will help us greatly if you can first enter the game. This will help us validate your credentials with Steam so that we may get you your free copy of Dead Man's Draw.

 

Once you opened the game, please return to this page and refresh it and you should be able to continue.

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Rathi2281
Eleck6502
Join Date 02/2020
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Reply #17 February 3, 2020 11:08:47 AM
from Stardock Games ForumsStardock Games Forums

I'm pretty disappointed. I tried several times to claim the OTC key, and the reply email would take a very long time to arrive (1 hour and 21 minutes in the one instance where I bothered to keep track). After finally receiving and I opening each email, I'd get an error message which I assume has something to do with the key having expired due to the amount of time it took.

This morning, I finally got an email response after about 45 minutes, but upon clicking the link, I got a "403 Access Not Authorized" page. Now when I go to the key offer page, I get a notification that the promotion has expired.

The irony is that, in creating my login to post this message, an account activation email arrived to my inbox within seconds.

I guess I missed out. I tried several times and waited hours for emails to arrive and have nothing to show for it. Frustrating.

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Rathi2281
RadioFreeZerg9247
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Reply #18 February 3, 2020 11:12:35 AM
from Stardock ForumsStardock Forums

+1 for both games

 

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Rathi2281
Rage6674
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Reply #19 February 3, 2020 11:31:30 AM
from Stardock Games ForumsStardock Games Forums

I received the account validation email finally after requesting it be resent a few times, but I never received the verification email that was sent when attempting to claim the key for Dead Man's Draw. There was no way to resend the email that I could find, and now I checked today and the page to claim the key says it's expired. I claimed the game but I didn't get the email I was supposed to have got. Yes I checked my spam folder and there's nothing there from Stardock. Really frustrating. What can I do?

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Rathi2281
SchismNavigator
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Reply #20 February 3, 2020 11:32:53 AM
from Stardock Games ForumsStardock Games Forums

Unfortunately until further notice we have had to end the free game promotion. However, we are looking into resuming it in the near future.

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Rathi2281
Rathi2281
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Reply #21 February 3, 2020 11:50:38 AM
from Stardock ForumsStardock Forums

Quoting SchismNavigator,
reply 20

Unfortunately until further notice we have had to end the free game promotion. However, we are looking into resuming it in the near future.

OK. But what with all people that received an e-mail with link to the key? Are we going to get the keys? It was before you end the promotion.

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Rathi2281
Vo7ten
Join Date 08/2014
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Reply #22 February 3, 2020 11:51:48 AM
from Stardock ForumsStardock Forums

I tried to get free game:
Dead Man's Draw

But every time (from yesterday) the same info:

 

"Thar be a problem

 

If you are a first time customer of Stardock Games (through Steam), we request that you first fully open a Stardock Game through Steam. You may have come here directly from our game launcher, but it will help us greatly if you can first enter the game. This will help us validate your credentials with Steam so that we may get you your free copy of Dead Man's Draw.

 

Once you opened the game, please return to this page and refresh it and you should be able to continue."

 

I received the account validation email.

 

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Rathi2281
Vo7ten
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Reply #23 February 3, 2020 11:52:34 AM
from Stardock ForumsStardock Forums

This action is a joke. Bad joke.

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Rathi2281
SchismNavigator
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Reply #24 February 3, 2020 11:56:50 AM
from Stardock Games ForumsStardock Games Forums

Quoting Rathi2281,
reply 21


Quoting SchismNavigator,
reply 20

Unfortunately until further notice we have had to end the free game promotion. However, we are looking into resuming it in the near future.



OK. But what with all people that received an e-mail with link to the key? Are we going to get the keys? It was before you end the promotion.

The main issue currently is we simply ran out of keys. We're trying to get more but there is no guarantee.

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Rathi2281
aestarr
Join Date 03/2016
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Reply #25 February 3, 2020 12:11:22 PM
from Stardock ForumsStardock Forums

Same problem here. Looking forward to the new giveaway

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