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an0nemus
Join Date 10/2002
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Impulse Client Question

April 3, 2017 6:17:46 PM from Stardock Games ForumsStardock Games Forums

For years I purchased games from Stardock, using their impulse application.  Years ago they sold it to GameStop, who as far as I know no longer support it.

 

is there anyway to get access to the games I've purchased, or are they 'lost forever'?

 

No discussions of piracy...from a company of thieves.  Ironic.

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kryo
Join Date 05/2003
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Reply #1 April 3, 2017 7:44:04 PM
from Stardock ForumsStardock Forums

Any Stardock products can be downloaded directly here: https://store.stardock.com/myaccount/products

For anything else that went to GameStop, if GameStop support can't help, some have had luck by getting an older Impulse installer from a third party site and preventing it from updating all the way to the latest version (the last build they published is broken).

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psychoak
Join Date 07/2007
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Reply #2 April 3, 2017 7:45:12 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Send an email to downloadsupport@gamestop.com with your account details asking for a key transfer or refund to your catalog because you've lost access to it.  They should get back to you eventually with steam/origin/whatever keys and an offer to refund any they can't transfer.

 

I say eventually because when I did it last year it took 5 weeks before they replied to my request. You can try sending it to cs_impulsehelp@gamestop.com instead, might go faster since that was where the actual key email came from. The several years old directions were to send to the other address though so it may not work.

 

The text I used for my request:

"I have been made aware that I can regain access to my GameStop purchases, either through a key transfer to another distribution service, or a catalog refund, and would like to get this done as I find myself unable to successfully login using the application."

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an0nemus
Join Date 10/2002
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Reply #3 September 12, 2017 11:56:32 PM
from Stardock ForumsStardock Forums

I've been waiting several months, and never got a reply from gamestop..aside from the canned response.

Now, I know that stardock sold impulse to gamestop..but I paid money to stardock for those games.  I will NEVER give stardock a single dime of money.

 

Look at my join date....15 years ago.  I enjoyed Brad's post on usenet 'back in the day',  I would love to get a reply from a stardock rep about this.

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Island Dog
Join Date 06/2003
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Reply #4 September 13, 2017 8:29:54 AM
from Stardock ForumsStardock Forums

For any non-Stardock games you would need to keep trying GameStop, there is nothing we can do about the games purchased there.

If they are Stardock games that you need help with, please contact our support team.

http://esupport.stardock.com/index.php?/Tickets/Submit

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an0nemus
Join Date 10/2002
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Reply #5 September 17, 2017 12:19:19 AM
from Stardock ForumsStardock Forums

I'm sorry, that's a cop out. 

My money was accepted by Stardock...then they sold the client to a substandard company that seems to hate gamers.

Stardock, you're known by the company you keep.

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DMF
Join Date 09/2002
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Reply #6 September 17, 2017 3:42:46 AM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

You want to be a little more specific and a little less accusatory?  What game?  Do you have the reg key?  What exactly is your problem?

 

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an0nemus
Join Date 10/2002
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Reply #7 September 28, 2017 12:59:13 AM
from Stardock Games ForumsStardock Games Forums

At this point I don't even remember the game since I can't get the client to load, again..look at my registration date.  You've only been here a month longer than I have.

My 'problem' is that I paid stardock quite a bit of money for games that I can no longer play because they sold the client to a sub standard company (gamestop) that doesn't feel like they need to support it any longer.  I'm not sure how clearer I can explain it, did you even bother to read my original post?

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BlackSmokeDMax
Join Date 03/2006
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Reply #8 September 28, 2017 11:55:00 AM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Quoting an0nemus,
reply 7

At this point I don't even remember the game since I can't get the client to load, again..look at my registration date.  You've only been here a month longer than I have.

My 'problem' is that I paid stardock quite a bit of money for games that I can no longer play because they sold the client to a sub standard company (gamestop) that doesn't feel like they need to support it any longer.  I'm not sure how clearer I can explain it, did you even bother to read my original post?

Hate to be the bearer of bad news, but that is just how companies selling off divisions work. You may not like it, but Stardock has no rights to any of that info any longer. They may be able to help you out with their own games and the games they published. But other companies games sold through Impulse (now Gamestop) are now handled via Gamestop.

You may have the right to be pissed that Stardock sold off Impulse in the first place, but there is nothing they can do with things outside their control at this time. I remember a lot of people worrying about this back when it happened. I believe many started self archiving their game installs so they wouldn't need to rely on Gamestop.

 

tl;dr Be pissed at Stardock all you want, but you will still need to deal with Gamestop.

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an0nemus
Join Date 10/2002
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Reply #9 September 30, 2017 8:05:51 PM
from Stardock Games ForumsStardock Games Forums

and its attitudes like that which lead to pirating.

 

I won't deal with gamestop nor stardock...they've lost a lifetime customer.  While I'm sure they don't care as their silence on this matter shows.  Stadock is, essentially, thieves.  I know I won't feel bad the next time I come across a 'retail quailty demo version' of their games.

 

Bravo.

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DMF
Join Date 09/2002
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Reply #10 October 1, 2017 11:27:32 AM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Have you checked your Account to see what your purchase history is, so at the least you might figure out what game you're mad about not having access to? 

Have you filed a support ticket?  Historically, Stardock has been good about retrieving inaccessible games.

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Island Dog
Join Date 06/2003
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Reply #11 October 2, 2017 9:12:07 AM
from Stardock ForumsStardock Forums

Please contact support in reference to any Stardock games as we've previous commented on. We do not have any control over GameStop as also previously mentioned.

Otherwise, we're not going to tolerate talk of pirating.

 

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