If you got a confimation email, then it should be availble through Impulse. If it shows up under the "My Games" tab, select it and right click. Choose "View Registration" from the drop down menu.

In my exprience, if the serial was not need to activate (e.g. Impulse activates it for you upon installation) then it is not included in the email.

If your PayPal email is different than your Impulse login email then you need to transfer the registration from the PayPal email to your Impulse login.

You can do that here - https://www.stardock.com/support/registrations/

Put your PayPal email in the Source Account and your Impulse email in the Destination Account.

You may need to log out and back in to Impulse after transferring.

bjscuba135, I understand you didn't spend the day enjoying your game.

From your profile, I see you made your purchase from the U.K.  Whether done by credit or debit card the transaction will take 48-72 hours to clear, I believe. I believe this is what I've seen in similar cases here in Forums.

Hope you do get to enjoy the game as soon as possible.  

Make sure you send an email to sales@stardock.com with the details of your transaction. 

There's no record of that purchase in the customer database, which means it has not reached the point of a serial being issued. It is likely to be held up in the fraud detection queue (used to ensure that people aren't using your account or card details to buy games and then resell the serials). It's also possible that there's some delay involved with making a PayPal purchase on a weekend from a foreign country - as an app developer I'm afraid I don't know much about that system.

One thing I do know is that third-party products (as opposed to Stardock products) tend to be more carefully examined - once we've sent out a key, there's little we can do practically to retrieve or revoke it and get the money we paid for it back.

We don't have official weekend support, but I'll look to see if there's anyone with access to that system who can push it through. Worst case, it should be dealt with on Monday. Apologies for the delay!

Thanks, GreenReaper.

I'm showing the game on both of your (bjscuba135 and DeadlyFred) accounts, so the orders must have gone through.  If they're not showing up, close Impulse and run the following file:

http://sd.stardock.com/curthendzell/fix_registrations.reg

Make sure to follow the link in Internet Explorer, as other web browsers will not handle the file type correctly. Once you follow the link, save the file and double click it to apply it. Then relaunch Impulse. You will need to re-login with your username/e-mail (either will work) and password.