My sister went off to college with a new HP laptop, and of course, within a month she broke it. When she came back from Christmas, I reimaged it from the system recovery partition, but it went back to rolling restarts within 2 days. So, I reimaged it again with the same result 2 days later.
So, I divined that it was a hard drive problem, ran diagnostics, which failed, and called up HP. After ~2 hours with some indian guy who knew about 25 words of English, I got them to send me a hard drive. I replaced the hard drive and sent them back the broken one.
The hard drive was blank, so I ordered a reimage disk. The instructions said to restart the computer with the disk in the drive and it would automatically boot from the CD. Now, I've reimaged many computers, and that didn't sound right to me, but I tried it. It booted to a screen saying there was no OS installed, like I thought, so I went to boot options (F9), and selected boot from CD. It loaded up normally, ran a prompt that said it was determining the partition drive letter, then it restarted and started loading from the CD again. The instructions said that error screens and restarts may happen, which seemed quite odd, but I let it run overnight. It was still restarting the next day.
So my question to you, is, am I doing something wrong? Or did HP send me a bad recovery disk?
(I made sure it was disk 1 of 2, and it is booting from the CD)