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aturriff
aturriff
Join Date 05/2013
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Crash to desk top on keyboard input

April 26, 2022 12:42:01 PM from Galactic Civilizations IV ForumsGalactic Civilizations IV Forums

Game is unplayable for me, as it immediately crashes on any keyboard input. No useful information evident in the debug log. Tried verifying game files, clearing out the settings folder, and reinstalling the game.

System information

OS: Windows 11 Pro

CPU: Ryzen 9 5900

Memory: 64 GByte

Video: GeForce 3070

 

galciv iv support
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aturriff
Rhonin_the_wizard
Join Date 10/2009
+188 moderator
Reply #1 April 26, 2022 12:49:00 PM
from Galactic Civilizations IV ForumsGalactic Civilizations IV Forums

Sorry to hear you are having trouble.

Please try installing the following VCRedist:

https://aka.ms/vs/17/release/vc_redist.x64.exe

Thank you for your patience and patronage.

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aturriff
aturriff
Join Date 05/2013
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Reply #2 April 26, 2022 12:55:55 PM
from Galactic Civilizations IV ForumsGalactic Civilizations IV Forums

Same result after reinstalling the VC libraries. Another crash report submitted.

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Rhonin_the_wizard
Join Date 10/2009
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Reply #3 April 26, 2022 12:58:39 PM
from Galactic Civilizations IV ForumsGalactic Civilizations IV Forums

Please post the contents of the debug.err file.

Also, click on my username on the left and send a private message with the email address that the crash reports were submitted with so I can direct support to look at them.

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aturriff
aturriff
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Reply #4 April 26, 2022 1:08:56 PM
from Galactic Civilizations IV ForumsGalactic Civilizations IV Forums

Sent via DM.

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sdrohan
Join Date 10/2012
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Reply #5 April 26, 2022 3:07:59 PM
from Galactic Civilizations IV ForumsGalactic Civilizations IV Forums

If you go to:

Documents\My Games\

and rename:

GalCiv4 to: GalCiv4OLD

And rerun the game, does it work then?

If not, is the GalCiv4 directory recreated in:

\Documents\My Games\

Also, something does not appear quite right... Perhaps with the Epic launcher and \ or the overlay for it.  Please make certain the Epic launcher is current and that the overlay (at least for testing) is enabled.

Sean Drohan
Stardock Product Lifecycle Manager

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aturriff
aturriff
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Reply #6 April 26, 2022 6:09:47 PM
from Galactic Civilizations IV ForumsGalactic Civilizations IV Forums

Fails on removing the GalCiv4 folder. It is getting recreated. I'll test updating the Epic launcher, make sure of overlay settings, and will let you know.

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aturriff
aturriff
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Reply #7 April 26, 2022 6:27:16 PM
from Galactic Civilizations IV ForumsGalactic Civilizations IV Forums

Same problem after completely removing and reinstalling both the Epic launcher and and the overlay.

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Frogboy
Join Date 03/2001
+2419 sdemperor
Reply #8 April 26, 2022 9:07:48 PM
from Galactic Civilizations IV ForumsGalactic Civilizations IV Forums

Quoting aturriff,
reply 7

Same problem after completely removing and reinstalling both the Epic launcher and and the overlay.

That is definitely odd.  Are you running your PC as administrator (or default) or as a user? Crashing right away usually means something...system levelly.

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aturriff
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Reply #9 April 26, 2022 10:07:38 PM
from Galactic Civilizations IV ForumsGalactic Civilizations IV Forums

Running as user., member of local admin group, not as built-in admin. It is not crashing "right away", though, the game is "playable" (mouse input works), but crashes the instant a key on the keyboard is pressed.

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Frogboy
Join Date 03/2001
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Reply #10 April 27, 2022 8:29:14 AM
from Galactic Civilizations IV ForumsGalactic Civilizations IV Forums

Is there anything…unusual about your keyboard? Is this a US English keyboard?

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aturriff
aturriff
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Reply #11 April 27, 2022 8:49:39 AM
from Galactic Civilizations IV ForumsGalactic Civilizations IV Forums

It's a Razer Huntsman Elite,  US English,  nothing weird about it I know about. 

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sdrohan
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Reply #12 April 27, 2022 9:44:36 AM
from Galactic Civilizations IV ForumsGalactic Civilizations IV Forums

Quoting aturriff,
reply 11

Razer Huntsman Elite,  US English,  nothing weird about it I know about. 

Some of this might sound bizarre but bear with me...

If you use the on-screen keyboard (with your mouse), does that work?

If the Razor has any software installed for it and you disable it, does it then work?

If you have another keyboard and try it, does that work?

Sean Drohan
Stardock Product Lifecycle Manager

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Frogboy
Join Date 03/2001
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Reply #13 April 27, 2022 12:07:31 PM
from Galactic Civilizations IV ForumsGalactic Civilizations IV Forums

Quoting aturriff,
reply 11

It's a Razer Huntsman Elite,  US English,  nothing weird about it I know about. 

That's what I have. V2. Red switches.

So now we definitely have a mystery here.

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aturriff
aturriff
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Reply #14 April 27, 2022 11:07:21 PM
from Galactic Civilizations IV ForumsGalactic Civilizations IV Forums

Same with on-screen keyboard. Same with Razer software uninstalled. I cannot easily try a different keyboard.

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aturriff
aturriff
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Reply #15 April 27, 2022 11:23:21 PM
from Galactic Civilizations IV ForumsGalactic Civilizations IV Forums

Solved. The Trillian IM application hooked something GalCiv 4 really hated. Shutting down the application resolved the issue. I will see if I can find what setting / feature specifically breaks things, if I can.

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aturriff
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Reply #16 April 27, 2022 11:26:00 PM
from Galactic Civilizations IV ForumsGalactic Civilizations IV Forums

The problem was Trillian's in-game chat overlay. Disabling that resolved the issue.

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Frogboy
Join Date 03/2001
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Reply #17 April 28, 2022 7:56:08 AM
from Galactic Civilizations IV ForumsGalactic Civilizations IV Forums

Quoting aturriff,
reply 15

Solved. The Trillian IM application hooked something GalCiv 4 really hated. Shutting down the application resolved the issue. I will see if I can find what setting / feature specifically breaks things, if I can.

That’s pretty impressive you were able to troubleshoot that. I can’t imagine how the two would conflict.

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