Hello,

Sorry to hear you are having issues. Try enable the "Allow navigation" on the Folder portal 3 line menu.

Basj,

Stardock Community Assistant.

Try the purge and reinstall steps : https://forums.stardock.com/486084/fences-support-faq#reinstalling

First, you can backup your layout using this steps : https://forums.stardock.com/486084/fences-support-faq#backupsnapshots

Than do the purge as above. And make sure to re-download the latest version from your account. Reboot after the purge. Reinstall and reboot again. Retest and report back.

Thank you,

Basj,

Stardock Community Assistant

Hello,

I just download it without a problem. Please try another browser or another Computer.

Thank you,

Basj,

Stardock Community Assistant

Okay...

Managed to Download the purge file via my phone,  ran it, reinstalled 3.09 and created a brand new portal on a clean screen and still have the same issue.

Oddly enough, I can still create a brand new folder within it, rename it but opening just opens up a new explorer.exe window.

Hello,

Sorry to hear you are having trouble.

If you create a new Windows Admin account, does it happen under it?

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Sean Drohan
Stardock Customer Service Manager

Looks like it works fine with a new account.

It may be prudent to disable any AV software you are running under your main profile or any windows shell (Windows Explorer) replacements / extensions.  If that fails, a total clean boot (under the main profile) might be in order to see what app or setting may be preventing Fences from performing properly:

https://forums.stardock.com/486084/fences-support-faq#cleanboot

----------------
Sean Drohan
Stardock Customer Service Manager

While I have logged it internally, it's a mystery to us why it did work forever under you main profile - but does not now - and under a new profile.  It just seems to me to be a third party app or setting but profile specific.   If you do find that something you change resolves it, please do let us know.

internal ref: 0206173

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Sean Drohan
Stardock Customer Service Manager

I know this is a 2 month old thread but I am experiencing EXACTLY the same issues

However I just purchased Fences 3 so Folder Portal navigation has never worked. However, I loaded another users Windows account and it works.

I just need to figure out what is causing the conflict.

I have directory opus (but have temporarily uninstalled it - navigation still doesn't work. Strangely when I did have DO installed if the Navigate folders is turned off double-clicking on a folder will launch DO - which it is setup to intercept Explorer calls. But when navigation is on the same action opens up Explorer - which is a little strange)

I have also turned off Dropbox, Googledrive, Onedrive and Kaspersky to no avail.

I wish there is away to figure out what is happening. The Folder Portal navigation looks awesome!

Hello,
Sorry to hear you are having issues. Sadly, I can't recreate this issue on my system. Need more information.

1) Windows version. Please use winver.exe for full version numbers.

2) Fences version.

Thanks

Basj,
Stardock Community Assistant.

Thank you for the input, I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate you feedback and patience.

Also please Note that in reply #15 the problem was noted internally, which usually mean that someone is looking into it internally.

Thank You,
Basj
Stardock Community Assistant.

I"m fairly sure its a certain software that is conflicting with Fences.

1. When I create a new user Fences click through navigation works
2.  Only on my account does this have a problem
3. I use a Win 10 Desktop and Laptop. Both machines are logged in with the same account and both have the click through issue.

My only guesstimate of programs that might affect it is:

1. Onedrive - unlikely as this would affect the other user
2. Google File Stream
3. Dropbox - the newer version can launch a quasi File Explorer replacement
4. Directory Opus - possibly the most aggressive. BUT I have uninstalled the program and problem assists. funnily when Directory opus is installed AND the folder navigation is ON - clicking on a folder launches DOPUS. But with the navigation OFF File explorer is launched instead. Note: Directory Opus is configured to intercept File explorer calls (I have tried turning this OFF as well but same results)

Hello,

Sorry to hear you are having issues.

try the steps in reply #3 and see if that works for you .

AzDude
Stardock Community Assistant