Can't purchase license Key

Order status : Declined

Hello,

I tried Fences with the 30-day trial and now I would like to buy a license key but the webpage tells me Order status : Declined.

I verified my card number and tried twice with my card, and tried again with an other card. None of these worked.

I'm from France and I own a MasterCard credit card.

What can I do to buy a license key?

Thank you in advance.

fences

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FrancescoDallaPozza

Hello,

We are sorry for your problem. I have pushed your problem to our CM support Team for help.

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Thank you

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Are there any updates about this issue?
I have the same exact problem. I tried 3 times to purchase Stardock Fences but I couldn`t: order status declined.
I contacted my credit card company and everything is ok with my credit card.
I own a VISA.

Do you have any updates about this problem?
Who may I contact to solve it?

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sdrohan

Join Date 10/2012

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Hello,

Sorry to hear you are having trouble.

Its a fraud protection as you are ordering very far from where your card says you exist (live). If the distance is only temporary, it may be prudent to order when you arrive back home. If it is going to be an extended stay, please place a ticket here:

https://esupport.stardock.com/index.php?/Tickets/Submit

----------------
Sean Drohan
Stardock Customer Service Manager

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