I am deaf and a keen player of Galactic Civilisations 2 and 3. I am very disappointed that there are still no subtitles or captions for videos within the game as this ruins the immersive experience as I have no idea what is happening. With the last major update, this has still not been done and does seem a wee bit short sighted as not everyone would want to play the game with sound all the time and quite a few people are hard of hearing or deaf. This is not a new issue but one that has been around a long while and is not likely to go away.