Pawel25,
Resubmit your ticket. At the bottom you can 'add file' You should add two things.
Run Stardock 'new' tool and upload that, Link here: https://forums.galciv3.com/464896/page/1/ Run this tool, and save the file on your desktop so you can easily find it.
Add/Upload your save game. You save game is here: 'My Documents'> 'My games'> 'GalCiv3'> Saves. If you installed Steam on another drive other than 'C' you may need to post here where its installed and we can try to help.
