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Jugurtha
Jugurtha
Join Date 07/2012
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Multiplayer crashes during load

May 16, 2015 1:32:07 PM from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Started a new post since apparently the issue that 99% of people are having is not what the OP of previous thread is experiencing.

Deleted all custom ships

Deleted all custom races

Now uninstalled and deleted all content as per instructions on website, will be done reinstalling soon and try again.

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Jugurtha
Jugurtha
Join Date 07/2012
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Reply #1 May 16, 2015 1:54:36 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Tried again after reinstalling.  Made a MP game with just myself and 2 ai's.  Crashed during load, custom ship designs (of which I have none).

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Jugurtha
Island Dog
Join Date 06/2003
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Reply #2 May 16, 2015 2:06:36 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

If you've gone through the troubleshooting steps, please submit a support ticket with the requested files so we can look into this.

Instructions at the bottom of page: https://esupport.stardock.com/index.php?/default_import/Knowledgebase/Article/View/496/161/general-galactic-civilizations-iii-troubleshooting

 

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Jugurtha
Jugurtha
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Reply #3 May 16, 2015 4:07:09 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums
Ticket ID

#RON-759-36366
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Jugurtha
node10
Join Date 11/2011
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Reply #4 May 16, 2015 6:48:34 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Try getting all players to turn off Steam Cloud and delete contents of %user%\My Documents\My Games\GalCiv3.  This worked when our games crashed on load.  Suspect it was early version data that caused issues.

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Jugurtha
Jugurtha
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Reply #5 May 16, 2015 8:24:05 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Yeah in the troubleshooting instructions it says to reinstall and delete two folders, one of which is that one.

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Jugurtha
node10
Join Date 11/2011
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Reply #6 May 16, 2015 10:35:51 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

...but if you don't also disable Steam Cloud it just loads all of the broken stuff back in again when you start the game.

You can clear out your Steam Cloud content but it is a faff; search within Steam forums, it's in there.

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Jugurtha
Jugurtha
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Reply #7 May 17, 2015 6:36:31 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Turning off steam cloud then deleting my games directory fixed the issue.

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Jugurtha
node10
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Reply #8 May 18, 2015 6:13:50 AM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Stardock would do well to include step-by-step instructions somewhere for people to clear out their Cloud data because I know of at least three other people who this problem affects when trying to start a MP game.  Better still, find out what's broken about an individual's Cloud data and stop it from being created in the first instance.

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Jugurtha
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Reply #9 May 18, 2015 8:26:13 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

It could be cloud data from the betas...

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