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a0152570
a0152570
Join Date 06/2014
+49

Well I thought my crashes were gone BUT their back!

April 11, 2015 5:53:44 AM from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Very strange Playing on laptop (meets min requirements), got through one full game without a crash. Played next 3 and all crashed around turn 10-30 range.  Crash is a complete lock up, must use TM to kill.  Does not happen on mt desk top computer.  This is exactly the same as i previously reported and submitted two tickets with files (including my computer info from the SD interrogation pgm) If you think it will do any good i can open a new one and send you the files.    Any idesa?

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a0152570
Seilore
Join Date 10/2006
+154
Reply #1 April 11, 2015 10:07:30 AM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

a0152570 is this on Beta 5 opt-in patch 2 (0.82.4.0) if not I suggest you update to that version of the game, if you are is this a fresh game after the update if so, create and submit new tickets after the update please.

For support where examining saves is required, names of ships, planets and starbases, etc, are extremely helpful in their attempts to reproduce the issue. 

Link to forums for explanation:

https://forums.galciv3.com/452855/page/1/


Link to support tool:
http://sd.stardock.com/Support/supportToolTest/SDSupportTool.exe

Oh! Here is the location for dmp files!
"C:\ProgramData\Stardock\Galactic Civilizations III"

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a0152570
a0152570
Join Date 06/2014
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Reply #2 April 11, 2015 3:34:32 PM
from Sorcerer King ForumsSorcerer King Forums

yup its the 5.2 opt in (sorry, usually put that in the subject line)  and it was a new (vs save) game.  will bundle everything up and open a new tickit.

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a0152570
DerekPaxton
Join Date 03/2003
+309 sdemployee
Reply #3 April 11, 2015 5:07:34 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Thank you so much for submitting those crash files, we are eager to check them out.

 

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a0152570
a0152570
Join Date 06/2014
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Reply #4 April 12, 2015 3:09:27 PM
from Sorcerer King ForumsSorcerer King Forums

Seilor/Derek-  Tried to submit ticket with files.  Got the following error.  Will wait and try again

We encountered a problem (cross-site request forgery detected); please try again

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thezoo123
Join Date 11/2008
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Reply #5 April 12, 2015 3:57:41 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

I have same problem as above - after all my files appear to complete uploading, the ticket submission fails and I get that same error message. Tried 3 times in Chrome and 2 in Explorer. 

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a0152570
Seilore
Join Date 10/2006
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Reply #6 April 12, 2015 5:44:32 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Quoting a0152570,
reply 4

Seilor/Derek- Tried to submit ticket with files. Got the following error. Will wait and try again

We encountered a problem (cross-site request forgery detected); please try again

If you're getting that error it's because the files that you are uploading is too large.  Please zip files to compress to less than 500 mb.  Should the files be larger than that, attempt to upload 1 at a time or post on a file share site with link in your ticket.

you can zip any file folder in windows by placing the files that you wish to send in a separate folder, right click on folder, click send to, compressed zip folder.

 

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a0152570
a0152570
Join Date 06/2014
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Reply #7 April 12, 2015 9:26:05 PM
from Sorcerer King ForumsSorcerer King Forums

Quoting Seilore,
reply 6

If you're getting that error it's because the files that you are uploading is too large.

Done :  Ticket ID #BJV-431-21763thanks for helping.   A more informative error message would have helped me figure it out

 

forgot to mention.. The crashes have always happened while map zooming with the mouse wheel

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Island Dog
Join Date 06/2003
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Reply #8 April 13, 2015 11:11:11 AM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Thanks for submitting.

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