Search
New Topic
Forum Home | Login
Nadiox
Nadiox
Join Date 08/2006
+1

UI Text doesn't display

August 9, 2014 10:40:20 AM from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Hi,

Just bought the game and the UI text doesn't display. I get a message on startup complaining about not haviing DirectX 10.1, which is off given that I'm using Directx 11.

I'm using a laptop with a Radeon 6630M GPU. The laptop manufacturer hasn't provided updated drivers since mid 2012 and using updates directly from AMD cause the GPU to shut down entirely.

Any suggestions for how to proceed?

 

support
Locked Post
Search this post
Advanced Search
Subscription Options
Reason for Karma (Optional)
Successfully updated karma reason!
Nadiox
bbr91
Join Date 05/2010
+3
Reply #1 August 14, 2014 5:00:46 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

It's not your laptop's fault. It's a game issue they've known about for a while, but they don't seem to consider it too important, having released the beta without fixing it. If you don't have an onboard GPU, you can't play the game. If you have an onboard GPU, you can look at menus, because it will be too slow to actually play the game.

Please see this thread.

 

EDIT: Sorry, I didn't look at your dxdiag. I see you have an Intel HD onboard GPU. You can force your laptop to use the Intel HD, instead of your AMD card, from the Catalyst Control. Your text should be fine then, but the game is unplayable on an integrated chip.

Reason for Karma (Optional)
Successfully updated karma reason!
Nadiox
sdrohan
Join Date 10/2012
+732 sdsupport
Reply #2 August 15, 2014 2:25:58 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Sorry to hear you are having an issue.

Nadiox: I edited out your machine information (I have it) as it makes the post difficult to follow.  I would like you to please place a ticket here:

   https://esupport.stardock.com/index.php?/Tickets/Submit

Please use your post text in the ticket as well as the information from the SDSupportTool.exe below.

  http://sd.stardock.com/Support/supportToolTest/SDSupportTool.exe 

bbr91:

'It's a game issue they've known about for a while, but they don't seem to consider it too important, having released the beta without fixing it.'

Believe me when I say; we take every issue very seriously and no feedback, or reported issue, is ignored.  We are working on what the issue is here and will have further posts on the matter when more is known.

As with Nadiox, please use the ticket link to place a ticket with a tool run and a description of the issue (an amalgamation of your other posts is fine).

Again, we are sympathetic to your frustration and please know that this is a priority for us to resolve.

Reason for Karma (Optional)
Successfully updated karma reason!
Nadiox
debe2233
Join Date 02/2006
+5
Reply #3 August 15, 2014 3:31:40 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

I get the exact same error and im also using a switchable graphics laptop. I've submitted a support ticket, however I can totally understand why bbr91 seems to think it's not a high concern when the last word on this seems to be April this year.

Reason for Karma (Optional)
Successfully updated karma reason!
Nadiox
sdrohan
Join Date 10/2012
+732 sdsupport
Reply #4 August 15, 2014 4:03:39 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Quoting debe2233,
reply 3

however I can totally understand why bbr91 seems to think it's not a high concern when the last word on this seems to be April this year.

I can assure you, it is not from neglect.  There are third parties involved which has proven to be an obstacle to an expeditious solution.

Reason for Karma (Optional)
Successfully updated karma reason!
Nadiox
vahadar
Join Date 12/2005
+2
Reply #5 August 15, 2014 4:05:54 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Same problem for me

 

The game is unplayable because i simply cant read any text on the start menu

 

I have a "fancy" laptop with integrated card and Nvidia geforce card, i assigned the geforce to run galciv3 but it doesnt change anything.

 

edit : I updated my drivers 3 weeks ago, i will try my luck with updates again see if it fix something

Reason for Karma (Optional)
Successfully updated karma reason!
Nadiox
sdrohan
Join Date 10/2012
+732 sdsupport
Reply #6 August 15, 2014 4:10:36 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Quoting vahadar,
reply 5

Sameproblem for me

The more data we can get the better.  Please see post 2.  We will work your ticket when received.

Thanks for your feedback.

Reason for Karma (Optional)
Successfully updated karma reason!
Nadiox
vahadar
Join Date 12/2005
+2
Reply #7 August 15, 2014 4:40:12 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Ticket submited with file attached

 

update : using the Intel integrated card i can see the text (not with my Geforce card), but i bet the game will be slower than with the geforce gpu

Reason for Karma (Optional)
Successfully updated karma reason!
Nadiox
bbr91
Join Date 05/2010
+3
Reply #8 August 16, 2014 5:17:58 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Quoting sdRohan,
reply 2

Believe me when I say; we take every issue very seriously and no feedback, or reported issue, is ignored.  We are working on what the issue is here and will have further posts on the matter when more is known.

Thank you for the information. I've also submitted a support ticket with attached file generated by the SDSupportTool.exe. Hopefully it can help you.

Reason for Karma (Optional)
Successfully updated karma reason!
Nadiox
bbr91
Join Date 05/2010
+3
Reply #9 August 28, 2014 5:51:59 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Running version 0.41 final and the issue is not solved. UI text still does not display when running on the dedicated AMD GPU.

Reason for Karma (Optional)
Successfully updated karma reason!
Nadiox
vahadar
Join Date 12/2005
+2
Reply #10 August 29, 2014 5:37:25 AM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

same as above. ticket updated

Reason for Karma (Optional)
Successfully updated karma reason!
Nadiox
sdrohan
Join Date 10/2012
+732 sdsupport
Reply #11 August 29, 2014 9:26:04 AM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Quoting bbr91,
reply 9

Running version 0.41 final and the issue is not solved. UI text still does not display when running on the dedicated AMD GPU.

The patch was to force the game to use the integrated Intel graphics card.  While this will not be optimal for some, it is the current solution until then next patch is released  It's no small task to fix what the issue is but it is our top priority currently.

Reason for Karma (Optional)
Successfully updated karma reason!
Nadiox
bbr91
Join Date 05/2010
+3
Reply #12 August 29, 2014 9:40:11 AM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Quoting sdRohan,
reply 11

The patch was to force the game to use the integrated Intel graphics card.  While this will not be optimal for some, it is the current solution until then next patch is released  It's no small task to fix what the issue is but it is our top priority currently.

I am looking forward to the next patch then. Thank you for the update.

Reason for Karma (Optional)
Successfully updated karma reason!
Nadiox
ForesterSOF
Join Date 10/2013
+32
Reply #13 August 29, 2014 9:45:16 AM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

AMD has an update tool to give your Radeon the best driver it can handle.

The other I have done is use CCC to make the game exe use power saving so my Intel HD is used.

Reason for Karma (Optional)
Successfully updated karma reason!
Nadiox
bbr91
Join Date 05/2010
+3
Reply #14 October 13, 2014 3:56:12 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Quoting sdRohan,
reply 11
It's no small task to fix what the issue is but it is our top priority currently.

Is it really?

Reason for Karma (Optional)
Successfully updated karma reason!
Nadiox
Raynman
Join Date 11/2011
+14 sdemployee
Reply #15 October 14, 2014 11:57:21 AM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

I just wanted to update this thread, the font missing fix is in beta 2.

Patch notes here:

https://forums.galciv3.com/458426/page/1/

Reason for Karma (Optional)
Successfully updated karma reason!
Nadiox
bbr91
Join Date 05/2010
+3
Reply #16 October 16, 2014 2:32:42 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

The text renders properly now in Beta 2 (v .50). Issue is solved. Thank you!

Reason for Karma (Optional)
Successfully updated karma reason!
Nadiox
Raynman
Join Date 11/2011
+14 sdemployee
Reply #17 October 16, 2014 4:17:04 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

 For those with the integrated graphics cards. After getting the Beta 2 update, be sure to set your graphics settings to
 High Performance mode to get the best performance.

Reason for Karma (Optional)
Successfully updated karma reason!
Stardock Forums v        Server Load Time:   Page Render Time: