Search
New Topic
Forum Home | Login
chasestew
chasestew
Join Date 11/2009
0

Hey Thanks to impulse and stardock!

October 26, 2011 5:38:16 PM from Elemental ForumsElemental Forums

I got a new computer and installed the game on my new computer, tried to log in on impulse to update the game, you know what? It won't let me! Thanks impulse and stardock, why don't you start making some mirrors so people who are being rejected by impulse, can download Updates?

elemental
Locked Post
Search this post
Advanced Search
Subscription Options
Reason for Karma (Optional)
Successfully updated karma reason!
chasestew
kryo
Join Date 05/2003
+458
Reply #1 October 26, 2011 5:50:56 PM
from Elemental ForumsElemental Forums

If you're having issues updating, please contact Impulse/Gamestop support directly. They should be able to help get the problem resolved.

Reason for Karma (Optional)
Successfully updated karma reason!
chasestew
chasestew
Join Date 11/2009
0
Reply #2 October 26, 2011 9:59:26 PM
from Elemental ForumsElemental Forums

Its not issues about updating, its about logging onto Impulse and getting the update. I get "Please enter the 'CORRECT EMAIL ADDRESS AND PASSWORD" When i have, serveral times. Ive tried to reset my password to no avail. The whole system needs to be monitored better and better support for customers. Ive emailed them 5 times already telling them about my problem. Still they haven't responded.

 

They need a download on their own forums such as this, for us to download at our leisure.

Reason for Karma (Optional)
Successfully updated karma reason!
chasestew
chasestew
Join Date 11/2009
0
Reply #3 October 26, 2011 10:07:30 PM
from Elemental ForumsElemental Forums

Here is what i got when i tried to reset my password just a few minutes ago.

Processing your request..

Your Password has been reset successfully.

Somthing went wrong. We were unable to reset your password, or the system had a hiccup.

 
THe system doesn't have a hiccup, it needs to be reviewed and rebuilt.
Reason for Karma (Optional)
Successfully updated karma reason!
chasestew
kryo
Join Date 05/2003
+458
Reply #4 October 26, 2011 10:07:41 PM
from Elemental ForumsElemental Forums

Quoting chasestew,
reply 2
Ive emailed them 5 times already

The support queue sorts by order of least recent activity, so doing that resets your place in line and would explain why you're not getting a reply. If you allow your ticket an opportunity to move to the front of the line so it gets addressed, they should be able to get things sorted for you.

Reason for Karma (Optional)
Successfully updated karma reason!
chasestew
chasestew
Join Date 11/2009
0
Reply #5 October 26, 2011 10:11:49 PM
from Elemental ForumsElemental Forums

Still, i shouldn't need to be waiting on them to review something so simple that could have been resolved last week.

Reason for Karma (Optional)
Successfully updated karma reason!
chasestew
Vallu751
Join Date 05/2003
+14
Reply #6 October 27, 2011 5:57:32 AM
from Elemental ForumsElemental Forums

Are you trying to log in with your email or your account name? I used my account name previously, but after the GameStop acquisition, I've had to switch over to email.

Reason for Karma (Optional)
Successfully updated karma reason!
chasestew
gsitetfs
Join Date 06/2010
+2
Reply #7 October 27, 2011 1:15:24 PM
from Elemental ForumsElemental Forums

I just start impulse and expect it to log itself in like before. Been noticing the "log in with your email" and havent done so yet. So you put your e-mail in there and log in with the impulse password? (yes I know this should probably be asked in Impulse forums but they seem to be swamped in complaints at the moment)

Reason for Karma (Optional)
Successfully updated karma reason!
chasestew
chasestew
Join Date 11/2009
0
Reply #8 October 27, 2011 6:13:47 PM
from Elemental ForumsElemental Forums

Ive tried both and still haven't been able to log in. Can't even log onto the impulse forums.

Reason for Karma (Optional)
Successfully updated karma reason!
chasestew
Frogboy
Join Date 03/2001
+2419 sdemperor
Reply #9 October 27, 2011 9:03:36 PM
from Elemental ForumsElemental Forums

Worst case scenario is that you'll just use our upcoming Stardock Central system to get your stuff.  It's not very much like Impulse/Steam/Origin but instead just focused on getting your stuff to you really really fast and simply.  The ETA on that is in the next few weeks.

In the meantime, I'd contact Gamestop's support to see what the deal is.

Reason for Karma (Optional)
Successfully updated karma reason!
chasestew
econundrum1
Join Date 04/2007
+36
Reply #10 October 29, 2011 5:55:39 PM
from Elemental ForumsElemental Forums

I belive Gamestop changed the login procedure you need to enter your email you registered with and password, instead of your stardock nickname and password which it used to be, once I did that I found it worked fine. Unless of course you've forgotton your password in which case reset it.

Of course maybe you didn't register under the email you thought you did.

Reason for Karma (Optional)
Successfully updated karma reason!
chasestew
Alstein
Join Date 07/2004
+55
Reply #11 October 30, 2011 2:14:05 PM
from Elemental ForumsElemental Forums

Quoting Frogboy,
reply 9
Worst case scenario is that you'll just use our upcoming Stardock Central system to get your stuff.  It's not very much like Impulse/Steam/Origin but instead just focused on getting your stuff to you really really fast and simply.  The ETA on that is in the next few weeks.

In the meantime, I'd contact Gamestop's support to see what the deal is.

 

Question: will SDC precede the FE beta?

Reason for Karma (Optional)
Successfully updated karma reason!
chasestew
Frogboy
Join Date 03/2001
+2419 sdemperor
Reply #12 October 30, 2011 3:32:54 PM
from Elemental ForumsElemental Forums

Quoting Alstein,
reply 11


 

Question: will SDC precede the FE beta?

Yes.  The only way to get the FE beta will be on SDC.

Reason for Karma (Optional)
Successfully updated karma reason!
chasestew
chasestew
Join Date 11/2009
0
Reply #13 October 31, 2011 7:31:41 PM
from Elemental ForumsElemental Forums

So ive been able to log onto impulse stuff now. But now its saying my registrations expiration dates are invalid. Wtf is up with this crap? One problem right after another?

Reason for Karma (Optional)
Successfully updated karma reason!
chasestew
dragoaskani
Join Date 04/2008
+32
Reply #14 November 1, 2011 2:27:41 PM
from Elemental ForumsElemental Forums

Quoting chasestew,
reply 13
So ive been able to log onto impulse stuff now. But now its saying my registrations expiration dates are invalid. Wtf is up with this crap? One problem right after another?

 

Technically its a gamestop problem now not a stardock one. After all gamestop owns impulse, hell its not even called impulse anymore already.

Reason for Karma (Optional)
Successfully updated karma reason!
chasestew
Eilarais
Join Date 07/2005
+5
Reply #15 November 6, 2011 3:48:52 PM
from Elemental ForumsElemental Forums

Quoting dragoaskani,
reply 14
Technically its a gamestop problem now not a stardock one. After all gamestop owns impulse, hell its not even called impulse anymore already.

As I have learned today. I signed up with Impulse because I wanted to trust digital distribution, and now I see the Gamestop logo every time I start it up. This industry certainly teaches a person the definition of irony.

Quoting chasestew,
reply 13
But now its saying my registrations expiration dates are invalid.

Can you post a screenshot of this? I would be interested to know exactly what a registration expiration date is, and how such a thing might become invalid.

Reason for Karma (Optional)
Successfully updated karma reason!
chasestew
kryo
Join Date 05/2003
+458
Reply #16 November 6, 2011 3:53:07 PM
from Elemental ForumsElemental Forums

But now its saying my registrations expiration dates are invalid.

Let them know and they should be able to get it sorted out. This used to happen occasionally in odd situations. That message only really applied to things like Object Desktop.

Reason for Karma (Optional)
Successfully updated karma reason!
chasestew
Weidbrewer
Join Date 03/2006
+19
Reply #17 November 15, 2011 4:59:05 PM
from Elemental ForumsElemental Forums

Quoting Frogboy,
reply 9
Worst case scenario is that you'll just use our upcoming Stardock Central system to get your stuff....The ETA on that is in the next few weeks.

 

*Sprooooiiiiiing*

 

Reason for Karma (Optional)
Successfully updated karma reason!
chasestew
Weidbrewer
Join Date 02/2007
+5
Reply #18 November 15, 2011 6:32:40 PM
from Elemental ForumsElemental Forums

Interesting...I saw that SDC is available, but I can't figure out how to download it.  The link just asks me to create a new account...also, when I log into the SD main forums, I can't make any posts...

 

Guess it's time to hit up support...

Reason for Karma (Optional)
Successfully updated karma reason!
chasestew
Alstein
Join Date 07/2004
+55
Reply #19 November 15, 2011 6:45:59 PM
from Elemental ForumsElemental Forums

That could easily be the old, old pre-Impulse SDC, which you could still DL as of earlier this year.

 

Reason for Karma (Optional)
Successfully updated karma reason!
chasestew
seanw3
Join Date 12/2007
+141
Reply #20 November 15, 2011 10:43:12 PM
from Elemental ForumsElemental Forums

They should differentiate them by calling this one Stardock Central: Modern Download

Reason for Karma (Optional)
Successfully updated karma reason!
chasestew
Weidbrewer
Join Date 03/2006
+19
Reply #21 November 16, 2011 8:02:49 AM
from Elemental ForumsElemental Forums

Quoting Alstein,
reply 19
That could easily be the old, old pre-Impulse SDC, which you could still DL as of earlier this year.

 

 

That would do it.

Reason for Karma (Optional)
Successfully updated karma reason!
chasestew
user777
Join Date 11/2008
0
Reply #22 October 31, 2012 7:30:24 PM
from Elemental ForumsElemental Forums

Quoting chasestew,
reply 2
Its not issues about updating, its about logging onto Impulse and getting the update. I get "Please enter the 'CORRECT EMAIL ADDRESS AND PASSWORD" When i have, serveral times. Ive tried to reset my password to no avail. The whole system needs to be monitored better and better support for customers. Ive emailed them 5 times already telling them about my problem. Still they haven't responded.

 

They need a download on their own forums such as this, for us to download at our leisure.

 

I had similar BS with them over M&B Warband. In the end I could not update the game via Impulse and tech support was no help and told me to go talk to the developer of the game. Entered my code in the developers own download available and had no issues. Impulse is a joke and will never see another penny from me. If a game is not on Steam or GamersGate I don't buy it.

Reason for Karma (Optional)
Successfully updated karma reason!
Stardock Forums v        Server Load Time:   Page Render Time: