Quoting twifightDG, reply 24Well I might aswell try to give this thread a positive spin again so:
Does anyone else think the "not satisfied, money back" guarantee is not well known enough? I had seen frogboy mention it unnoticably once or twice before, but didn't really know about it till this thread. I think they should advertise with it a bit more. Maybe they don't do that on purpose, as many people might play it for a month or two and then ask a refund. But I think it's a unique selling point they have atm, and they should advertise with it on the front page. I couldn't find a mention of it in 2 or 3 clicks in the purchasing process, so they should highlight it more!
Hey, after they mentioned this and used this as the grounds to their argument I thought I had better look into it as it seemed as if there would be far to many down sides to a no quibbles money back guarentee system.
Copied from my earlier post which I have just edited...
"*EDIT* I have just read through their returns policy and all of the above things I have said about the downsides of their system are invalid. There appears to be a lot of small print and it does not look to be like a "no quibbles guarantee" so if you could supply a direct link to the page you mention that would be awesome.
I am reading https://store.stardock.com/policy.aspx
"*Please note that most Stardock programs have demo versions available for preview prior to buying. Since we do offer shareware versions and customer service is available to answer any questions about the software before and after ordering, full refunds will not be issued for functional software that does not live up to your expectations. We DO NOT have a "try before you buy" policy; this is why we offer shareware versions of our programs for evaluation. Please use the shareware versions prior to purchase if you are unsure if you want to purchase the product.""
But YES, back to what I had originally intended this thread be about, think this will be my final word here until my copies turn up. Fantastic Job Stardock I will stick by your games for as long as you stick by your legions of fans!
As far as I know, Stardock has a different policy regarding Demigod specifically because of all the multiplayer issues they've been having, I know a few people who have emailed into sales@stardock.com and gotten full refunds, even without mentioning technical difficulties.
Demigod, for some people, is still pretty much unplayable online (myself included in some patches), I think Stardock are wise enough to understand that's a valid reason for wanting your money back. I myself am holding back until the proxy patch goes in today to see if it eliminates all of my issues, and if it doesn't, I may be requesting a refund too, but the very fact I have the OPTION of doing that, is the best part of all.
