Everyone who preordered should have gotten into the beta. Email sales@stardock.com if you haven't been able to download the game. Make sure you have "Show pre-release versions" checked in the Orb dropdown menu of Impulse.

Are you logged in to impulse with the email you gave them as your shipping address?

Check the registrations section just in case, and also check to make sure you're logged in with the right email. Otherwise, I think emailing sales@stardock.com is the way to go.

You should get 2 e-mail's.

The first says they processed your order and has a reciept and order #.

The second is for the beta, It has a key, and a reciept.

if you did not get either of those, then:

a) It did not accept your order

You gave the WRONG e-mail address.

yeah i got the first email when i first ordered saying it had gone through and was being processed i just havent got the beta email and it hasnt showed up on impule at all

naw it is still open, patience and you will get ur key

maybe the people who process orders are playing SPORE

The office is closed on weekends, sales should be able to check out your case tomorrow.

thanks kryo will wait and see

I just bought the game today Sept 11 and I got the cd key right away after clicking order submit.  The beta key showed up both in the order receipt webpage and in my email box.