Me too..."Account information invalid" and I am sure I only have one email address. I did the automated "send me my serial numbers" and everything came through. joel@interserv.com

Hello

I sent a e-mail about my account problem to support@stardock.com. It has been two days since then and still no response. Basically I don´t have a credit card and asked my friend to buy it for me. But now we got some kind of account conflict.

Ticket ID: IGD-910227

Hey Im going to post in here as well as send and email to support. Im getting the same problem it seems, I bought my copy of Gal Civ 2 from a retail store when it came out and I don't remember haveing any problems before but I just re-installed it today and bought the expantions from the Gal Civ web site, and they downloaded fine and all. But both impulse and stardock central say that my Gal Civ 2 serial is invalid so now I cant update it. And while impulse says my dark avatar serial is valid stardock central wont recognize it. So now im kind of stuck as I cant update anything, and when I try to run dark avatar it tells me to run setup.exe on my cd and twilight wont run because I cant update dreadlords. Help?

I cannot validate my e-mail because there's no mail with activation link from stardock , no matter how many times I push "resend" (e-mail - alextoletov (at) mail.ru) I have tried to create another account with other mailbox but it didn't help because original galciv2 is registered with my old mailbox. Please help me to activate my account. I have already sent mail to support@stardock.com from my old mailbox to validate that it's mine.

I have not gotten any "automated acknowledgments" from support. Maybe mail.ru server is not able to recieve any mails from stardock server? Is it possible? Then how to solve this issue???

It's possible that the spam filters on one end or the other may be eating the mails. If you have a gmail/yahoo account, you might try using it instead.

Well, if you use an address that's less likely to be spam blocked (a lot of spam comes form mail.ru addresses), support can look into it and hopefully get things sorted with your 'real' address.

I've notified one of the support guys about the issues you're having, so it should get looked into tomorrow either way.

How everything is going? I have not gotten any replies from support, etc...

Ok.. I'm not sure my problem belongs in this thread but I'm reluctant to start another since my problem is similiar..

First off when I log into the GalCiv2 website the account info says "Welcome null".. where it should say Welcome Paendrag or login..??

Second: when I do log in to my own account and check my games (or under impulse) it says that I have GC2: Dreadlords (download) when in fact I have a limited CE box edition of paradox. Am I doing something wrong when I check my games ??

Third: I'm eager to buy the expansion pack DA and TA but since my email adress is since long gone changed I'm not sure I'd get the code.. Is there anyway to change your email or does that requre a mod or admin in "my account"?

Should I report this directly to customer support or what do you guys think?

 

EDIT:On a side note I was looking for a Gal2- code from paradox but can't seem to find it ??

Im sure I enbled the bonus contents once but since that was another installation and another email I'm not sure what to do?´

 

 

All help appreciated..

/P

Dohohoh, I'm having a similiar problem, but know exactly how to fix it.

Since this is my first time using this software, I accidentaly registered my game to the wrong email account by mistyping one character.  So now I can't get at my patches until this is sorted out, and likely some pleb has my serial key. >:C

Can do, and now awaiting a reply. (X